Principal Engineer leading architectural and technical strategy for MOO’s Post‑purchase domain. Collaborating with teams to improve order orchestration, fulfilment, and shipping processes.
Responsibilities
Bring deep technical leadership to the Post‑purchase area, owning the end‑to‑end architectural direction and enabling multiple teams to move quickly and efficiently.
Balance essential scaling of today’s systems with an iterative migration away from legacy components.
Define contracts, events and guardrails that make our ecosystem observable, resilient and cost‑efficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.
Work with our engineering team based in the UK, while supporting our stakeholders who are based in our manufacturing facility and office in East Providence, Rhode Island.
Lead cross‑team initiatives that increase throughput and reduce cost‑to‑serve. Improve observability and operability across the flow from “buy” to “delivered,” reducing WISMO and manual interventions.
Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools.
Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high‑impact solutions.
Requirements
Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling.
Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly.
Skilled facilitator who can align Ops, CS, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
Comfortable balancing migration with tactical scaling work in live systems.
Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations (nice to have).
Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning (nice to have).
Benefits
25 days holiday rising by one day for each year here (for 5 years)
matched pension scheme
paid parental leave
private healthcare
life insurance
season ticket loan
cycle to work scheme
flexible work schedules with hybrid and remote working for certain roles
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