Supervisor of Last Mile Operations managing logistics and partner relationships for a tech-driven logistics company. Ensuring service levels and driving performance improvements in Brazil's last mile delivery.
Responsibilities
Responsible for ensuring the efficiency of the logistics operation and meeting the service levels agreed with clients and partners.
Acts strategically in the analysis and planning of the logistics network, leading performance improvement projects and optimizing processes.
Manages partners' performance indicators, conducts meetings and action plans, ensuring quality and alignment with company goals.
Plays a key role in recruiting, developing and training new partners, strengthening the collaboration network and ensuring business sustainability.
Monitor the fulfillment of service orders, ensuring compliance with deadlines and established standards.
Lead and coordinate initiatives focused on performance improvement.
Perform analyses of the logistics network and propose strategies for expansion, efficiency and cost reduction.
Monitor partners' performance indicators, hold periodic meetings and implement action plans.
Identify, negotiate and integrate new partners into the logistics ecosystem, ensuring alignment with the company's objectives.
Plan and execute training programs for new partners, ensuring quality and adherence to the organization's practices.
Requirements
Minimum recommended 2 years of experience managing partners in last-mile transportation.
Intermediate level MS Office skills.
Knowledge of logistics operations management tools.
Knowledge of routing.
Knowledge of performance indicator management.
Knowledge of software for developing logistics footprints and managing the last-mile service network.
Recommended completed or in-progress degree in Production Engineering, Business Administration or Logistics.
Hold a valid Category B driver's license (CNH) and be fit to drive.
Availability to work Monday to Friday from 07:00 to 17:00, alternating Saturdays from 08:00 to 13:00 – Hybrid work model.
Benefits
Medical and dental assistance for you and your dependents
Life insurance
Childcare or nanny allowance, family assistance and support for incapacitated dependents
6 months maternity leave and 20 days paternity leave
Internal Recruitment Program, Performance Review Cycle, regular feedback routines, monitoring of your development plan, exclusive training platform
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