Senior Operations Manager responsible for operational functions, quality services, and compliance across US locations. Leading a team and coordinating client service efforts in a caring culture.
About the role
- Supervisor of Last Mile Operations managing logistics and partner relationships for a tech-driven logistics company. Ensuring service levels and driving performance improvements in Brazil's last mile delivery.
Responsibilities
- Responsible for ensuring the efficiency of the logistics operation and meeting the service levels agreed with clients and partners.
- Acts strategically in the analysis and planning of the logistics network, leading performance improvement projects and optimizing processes.
- Manages partners' performance indicators, conducts meetings and action plans, ensuring quality and alignment with company goals.
- Plays a key role in recruiting, developing and training new partners, strengthening the collaboration network and ensuring business sustainability.
- Monitor the fulfillment of service orders, ensuring compliance with deadlines and established standards.
- Lead and coordinate initiatives focused on performance improvement.
- Perform analyses of the logistics network and propose strategies for expansion, efficiency and cost reduction.
- Monitor partners' performance indicators, hold periodic meetings and implement action plans.
- Identify, negotiate and integrate new partners into the logistics ecosystem, ensuring alignment with the company's objectives.
- Plan and execute training programs for new partners, ensuring quality and adherence to the organization's practices.
Requirements
- Minimum recommended 2 years of experience managing partners in last-mile transportation.
- Intermediate level MS Office skills.
- Knowledge of logistics operations management tools.
- Knowledge of routing.
- Knowledge of performance indicator management.
- Knowledge of software for developing logistics footprints and managing the last-mile service network.
- Recommended completed or in-progress degree in Production Engineering, Business Administration or Logistics.
- Hold a valid Category B driver's license (CNH) and be fit to drive.
- Availability to work Monday to Friday from 07:00 to 17:00, alternating Saturdays from 08:00 to 13:00 – Hybrid work model.
Benefits
- Medical and dental assistance for you and your dependents
- Life insurance
- Childcare or nanny allowance, family assistance and support for incapacitated dependents
- 6 months maternity leave and 20 days paternity leave
- Internal Recruitment Program, Performance Review Cycle, regular feedback routines, monitoring of your development plan, exclusive training platform
- Day off to celebrate your birthday
- Partnership with Gympass (Wellhub)
- Partnership with SESC
- Meal allowance
- Transportation allowance
Job title
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