FI
Five9Delivery Manager
Delivery Manager managing software delivery processes and release management at Five9. Oversee cross - functional teams and ensure timely and quality software rollouts.
About the role
- Develop a change management plan, implement the change management plan, and review and revise change management plan as required
- Develop and consistently apply change management approaches throughout the program
- Ensure effective design, implement, and embed change management plans, including impact assessments, communication and training strategies, and documentation processes for accountability
- Monitor change management progress, addressing and adapting as required to deliver outcome
- Ensure all change management activities are completed by the specified deadlines
- Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt the program
- Tailor communication and training materials to different stakeholder groups
- Assess Mercer’s readiness for change and develop strategies to enhance adoption and minimise resistance
- Provide guidance and support to project teams and stakeholders throughout the change process
- Serve as a change leader and advocate, promoting a culture of change readiness and continuous improvement
- Provide guidance and mentorship to junior change management professionals
- Create, manage and execute strategic communications across the program, ensuring the needs of all senior stakeholders are met
- Partner with senior stakeholders and support Program Director to deliver the uplift in Risk Culture and Capability to meet target state
Requirements
- A minimum of 10 years’ experience in professional services organisation or professional customer services (ideal)
- Superannuation legislative or regulatory change experience (must have)
- Demonstrated experience as a change manager, leading change management efforts for large-scale transformation programs (must have)
- Demonstrated experience in cultural and organisational change programs (must have)
- Strong knowledge of change management methodologies, tools, and best practices (must have)
- Excellent time management skills
- Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks and drive effective decision-making
- Demonstrated senior stakeholder management capabilities
- Ability to work effectively across the organisation
- Self-motivation with initiative, energy and drive to succeed
- Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management and structured thinking
Benefits
- professional development opportunities
- interesting work
- supportive leaders
- vibrant and inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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