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About the role
- Senior Reception Manager leading reception operations at Eagers Automotive. Managing customer experience and staff while ensuring a professional environment in the dealership.
Responsibilities
- Lead, coach, and roster reception desk staff to ensure full coverage across the dealership.
- Ensure all incoming calls are answered immediately and directed efficiently.
- Greet walk‑in customers and ensure they are assisted or guided to the correct department.
- Oversee the presentation, cleanliness, and professionalism of the reception, lounge, coffee area and playground.
- Ensure confidential information is secured and reception areas are locked and maintained at day’s end.
- Maintain a tidy and well-stocked customer lounge, including coffee supplies and amenities.
- Support daily guest interaction standards and uphold a welcoming environment.
- Manage incoming mail and distribute to relevant team members.
- Order milk, coffee, uniforms, and stationery for the dealership.
- Create a daily roster for service department scanning and ensure tasks are completed.
- Assist managers with rostering so customer enquiries are directed to available staff.
- Support sales department maintenance tasks and general operational requirements.
- Assist with staff onboarding and induction processes.
- Provide backup to TMR Registration Clerk as required.
Requirements
- Previous experience in reception, administration, or customer service.
- Experience managing or supervising staff (preferred).
- Strong communication and people skills.
- Well-organised with excellent attention to detail.
- Able to multitask in a busy, fast-paced environment.
- Competent with computers and Microsoft Office.
- Current driver’s licence.
Benefits
- Monday to Friday, flexible hours (accommodate school hours).
- Supportive and professional team environment.
- Ongoing training and development opportunities.
- Team member discounts across automotive products and services.
- Permanent full-time role with strong stability and career pathways.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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