Business Operations Specialist at expert.ai supporting performance measurement and improvement. Collaborating across teams to enhance operational efficiency and scale activities to meet growth targets.
About the role
- Director of AI & Business Systems Ops at Minga focusing on internal efficiency through AI and automation. Responsible for tools integration and IT strategy ensuring effective technology use.
Responsibilities
- Internal AI & automation strategy
- Identify where AI agents, automation, and intelligent workflows can improve efficiency
- Evaluate when AI is the right tool — and when simpler process or systems changes are better
- Design and deploy internal AI solutions for functions such as Customer Success, Sales & Revenue Operations, Marketing, etc.
- Maintain a deep understanding of Minga's internal tools, platforms, and data flows
- Ensure tools work well together and support how teams actually operate
- Advisory partnership with leaders on AI and automation
- Act as a thought partner to department leaders
- Lead Minga's internal IT function through the IT Manager
- Own internal IT strategy, operational resilience, and effectiveness
- Establish guardrails for internal AI use, including data handling, access, and privacy considerations
- Help teams adopt new tools and workflows successfully
Requirements
- Experience designing and implementing AI, automation, and workflow improvements across teams
- Strong understanding of AI tools, systems integrations, and internal tech ecosystems
- Experience optimizing and consolidating business systems (CRM, HRIS, Finance, Marketing, etc.)
- Knowledge of IT operations, security best practices, and data governance
- Ability to translate business challenges into practical, scalable technology solutions
- Experience leading cross-functional initiatives and driving real adoption
Benefits
- Flexible, Hybrid-First Work
- Inclusive leadership: Monthly CEO Lunch & Learns, open Q&As, and transparent updates
- Culture of connection: Social events, virtual meetups, and 2 annual offsites to bring everyone together
- Growth investment: Dedicated time and budget for growth
- Recognition that matters: From Slack shoutouts to company-wide recognition
- Equitable pay + transparency
- Flexible PTO (20 days of vacation + 7.5 Flex Days)
- Health, dental, and vision benefits for you & your family
- Mental health and wellness support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Senior Manager driving strategic initiatives at Jiko, which offers innovative financial solutions. Collaborating with executive leadership to foster growth and operational efficiency in a fintech environment.
Business Systems Support & Implementation Analyst supporting SAP Business One and other business systems. Managing system improvements and providing first - line support for users primarily in a macOS environment.
Sr. Analyst managing quality, service, and robotics operations for account maintenance at LPL Financial. Ensuring compliance, driving process improvements, and collaborating across departments.
Business Operations Associate coordinating procurement activities for a biologics development organization. Supporting capital equipment purchases and vendor management within a hybrid work environment.
Business Operations Associate supporting biologics development operations in a GMP - regulated environment. Focused on procurement coordination, purchase order management, and cross - functional collaboration.
OS
Operations and Program Support Manager at Oregon Employment Department leading operations for Paid Leave. Uniting policy, training, systems, and compliance to enhance service delivery.
Lead Business Operations Specialist analyzing and reporting data to support decision - making at Boeing in India. Focused on business operations at the India Engineering and Technology Centre.
Principal Manager in business process engineering at BBVA. Leading end - to - end solution proposals for strategic pillars and impact assessment on projects in Cuauhtémoc, Mexico.
NPI Business Operations Associate Manager overseeing NPI operations at Arrow Electronics. Responsible for managing overall NPI function including demand and order management.