Senior Operations Analyst overseeing operational processes in a fintech company. Focused on continuous improvement and ensuring maximum performance operationally.
Responsibilities
Monitor pipelines and processes, ensuring correct execution and maximum operational performance;
Identify issues, risks and opportunities, communicating them in a structured manner to stakeholders;
Develop action plans, track their execution and ensure responsible parties / stakeholders follow the directions;
Serve as the focal point for the Operations team, providing support on technical questions, data and process analysis and interpretation;
Collaborate with Product, Data and Technology teams to evolve processes and develop new solutions;
Produce analyses, studies and strategic recommendations in partnership with management to support decision-making;
Monitor, update and interpret key area indicators, ensuring visibility and accuracy;
Contribute to other activities related to the role, always focusing on efficiency and continuous improvement.
Requirements
Experience in Operations areas with a focus on continuous improvement in payroll-loan (consigned) workflows;
Experience with agile methodologies and continuous improvement practices;
Ability to develop thorough studies, reports and analyses;
Strong knowledge of operational indicators, performance metrics, KPIs and OKRs;
Intermediate SQL;
Advanced Excel for data manipulation and analysis;
Data visualization tools (Superset, Metabase, Tableau);
Clear, collaborative communication and strong cross-team coordination skills;
Advanced analytical ability with the skill to turn data into actionable insights;
Problem-solving orientation and structured decision-making skills;
Adaptability and rapid learning in dynamic environments.
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