Hybrid Senior Service Designer

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About the role

  • Senior Service Designer creating people-centred IT solutions for public sector at Methods. Focusing on design best practices and collaborative problem-solving within multidisciplinary teams.

Responsibilities

  • Identifying, developing, and using best practice and standards to design services consistent with the rest of government
  • Advocating for users and understanding user needs to design simple, effective, and accessible services
  • Creating service maps, blueprints, and other concepts
  • Mapping user journeys, processes, and visualising design problems
  • Articulating and solving complex problems, from end to end and surface to core
  • Communicating concepts to users and stakeholders
  • Selling your ideas with persuasive storytelling
  • Collaborating within a multidisciplinary team by sharing design work, and participating in research

Requirements

  • Identifying, developing, and using best practice and standards to design services consistent with the rest of government
  • Advocating for users and understanding user needs to design simple, effective, and accessible services
  • Creating service maps, blueprints, and other concepts
  • Mapping user journeys, processes, and visualising design problems
  • Articulating and solving complex problems, from end to end and surface to core
  • Communicating concepts to users and stakeholders
  • Selling your ideas with persuasive storytelling
  • Experience with the GDS/GOV.UK style guide and service design standard
  • Collaborating within a multidisciplinary team by sharing design work, and participating in research
  • Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
  • Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
  • Project support and guidance to other team members in the SD community of practice
  • Coach and mentor more junior team members in the SD community of practice
  • Support probation and annual reviews for more junior team members in the SD community of practice
  • Support training and development plans alongside the Head of SD, and Deputy Director of UCD
  • Bid support to Head of SD and Deputy Director of UCD
  • Support permanent staff hiring when required

Benefits

  • Autonomy to develop and grow your skills and experience
  • Be part of exciting project work that is making a difference in society
  • Strong, inspiring and thought-provoking leadership
  • A supportive and collaborative environment
  • A management development programme, and training
  • 24/7 confidential employee assistance programme
  • Flexible Working – including home working and part time
  • office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
  • 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
  • 2 paid days per year to volunteer in our local communities or within a charity organisation
  • Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
  • Life Assurance of 4 times base salary
  • Private Medical Insurance which is non-contributory (spouse and dependants included)
  • Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
  • Enhanced Maternity and Paternity Pay
  • season ticket loan, cycle to work scheme

Job title

Senior Service Designer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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