Executive Director of Student Financial Services providing strategic leadership and operational oversight across financial aid and student services. Driving compliance, process improvement, and student success initiatives.
About the role
- Manager, Finance & Operations at Metergy responsible for financial health and optimizing capital. Focus on collection strategies and leading high-performing teams.
Responsibilities
- Design, implement, and analyze data-driven strategies and collection campaigns to maximize recovery of outstanding receivables and improve cash flow
- Analyze end-to-end operations to identify inefficiencies and implement improvements to enhance Metergy’s operations to continuously improve collection rates and liquidity profile
- Cultivate a collaborative and innovative team culture that drives continuous improvement and operational excellence through measurable results
- Ensure all operations align with legal, regulatory, and ethical standards for debt collection while maintaining strong quality controls
- Monitor key performance metrics (Recovery rate, Delinquency trends, Agent productivity) and present actionable insights to leadership that drive efficiency and accountability.
- Oversee third party vendors and perform performance evaluation of third party vendors using qualitative and quantitative metrics; adjust and execute collection strategies to improve cash position
- Work closely with Finance, Revenue Assurance, and Customer Success to align collections with broader company goals
Requirements
- Bachelor's Degree in Business, Accounting, Finance, or a related field.
- CPA or equivalent designation preferred
- Two (2) – Five (5) years in a startup or high-growth company preferred.
- Familiarity working in a regulated industry
- Experience managing high-performance teams and building a culture of excellence
- Proficiency in developing, implementing and evaluating strategies through data driven insights
- Experience with data analytics and visualization skills (VBA, PowerBI, PowerQuery)
- Excellent communication and interpersonal skills to manage internal and external parties
- Ability to collaborate cross-functionally with Sales, Finance, and Customer Success to improve payment outcomes
- Demonstrated record of process improvement and automation initiatives.
Benefits
- Fully company covered heath and dental benefits from day 1
- Company funded Health Spending Account
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Grow with us! We provide support for continuous learning.
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events & more!
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