Customer Journey Manager working with product teams to enhance digital customer journeys and provide value within the Segments & Propositions Platform at Lloyds Banking Group.
About the role
- Project Manager responsible for Digital Health event at Messe Berlin. Involves ticketing, customer journey, market research, and event organization tasks.
Responsibilities
- Oversee ticketing and prepare sales statistics
- Revise layouts and produce copy for processes in the customer journey
- Brief and coordinate the audio-visual (AV) network
- Manage barter partners
- Identify and recruit industry/trade visitors, and conduct analyses and evaluation of measures
- Maintain and organize databases; perform research (e.g., for new exhibitors)
- Independently create targeted mailings
- Coordinate market research
- Manage assigned exhibition space in the halls (associations – acquisition/organization)
- Oversee supporting events
- Assist with website maintenance
- Serve as point of contact for data protection/privacy matters
- Onboard and supervise trainees involved in room rental
- Provide briefings on furnishing and equipment for rooms and seminar areas
- Support project management with cost calculations and preparation of presentations
- Contribute to the conceptual development of a new event on the topic of Digital Health
Requirements
- Completed commercial vocational training or a degree with a focus on economics/business administration or communications, or a comparable qualification, or several years of relevant professional experience
- Languages: German (native level), English (business fluent)
- IT skills: strong knowledge of MS Office applications, especially Excel
- Desirable: experience in event organization
Benefits
- Adaptability / change competence
- Diversity and inclusion
- Customer-centric / customer value orientation
- Self-initiative & proactive assumption of responsibility
- Willingness and ability to learn
- Sustainability mindset
- Reflective ability
- Digital competency
- Self- and time-management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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