Hybrid CRM Project Manager

at Medier Agency

• Job title: CRM Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Switching
• Location requirements: Hybrid, Lisbon, Portugal

About the role

• CRM Project Manager driving structure and operational excellence at Medier in digital and marketing fields. Overseeing CRM-related projects and ensuring cross-team alignment with effective communication.

Responsibilities

• Support full-cycle management of CRM projects, including planning, execution, monitoring, and delivery.
• Maintain and improve existing operational processes and contribute to creating new ones to increase team efficiency.
• Manage task tracking, Jira boards, workflows, priorities, and SLAs.
• Coordinate cross-functional collaboration between CRM, Marketing, R&D, Analytics, Security, and other departments.
• Lead meetings, gather requirements, document key decisions, and ensure follow-up actions are clearly defined.
• Prepare and maintain project documentation, onboarding materials, process guidelines, and knowledge bases in Confluence.
• Collect, analyze, and structure information for decision-making and project reporting.
• Support onboarding of new team members and contribute to team training materials.
• Assist in preparing reports, presentations, and structured summaries for management and stakeholders.
• Contribute to building organizational clarity by reducing project fragmentation, improving prioritization, and ensuring alignment between management goals and execution.
• Troubleshoot operational bottlenecks and proactively resolve issues before they escalate.

Requirements

• Proven experience as a Project Manager within digital, CRM, marketing, or tech-driven environments; experience in iGaming is a strong advantage.
• Proficiency in Agile methodologies including Scrum and Kanban.
• Strong experience with operational and project management tools (Jira, Confluence, Slack, Miro, Google Workspace).
• Ability to structure complex information, manage multiple workstreams, and maintain clarity in fast-paced environments.
• Strong communication skills with experience working alongside cross-functional teams.
• Ability to run meetings, document decisions, create action plans, and coordinate delivery.
• Experience preparing documentation, onboarding materials, reports, and presentations.
• Comfortable working in environments with high context switching and evolving priorities.
• English proficiency at B2 level or higher.

Benefits

• None specified