Field Service Technician troubleshooting and repairing medical devices in hospitals and pharmacies. Requires on - call work and technical proficiency in a healthcare setting.
About the role
- Field Service Technician providing installation and training for clients on Composite line-pipe products. Requires technical skills and customer service for field installations in Western Canada.
Responsibilities
- The Field Service Technician is responsible for field installation and training services for clients and their contractors, allowing them to be proficient at all Composite line-pipe products.
- Operate and maintain company assigned vehicle and equipment.
- Directs and ensures that Line-pipe products are installed according to company policy and procedures.
- Responsible for installing fittings and being the “Line-pipe expert” onsite to support customer projects.
- Support Line-pipe Sales through installation guidance and expertise.
- Responsible in communicating project scope changes to Project Coordinators.
- Reports all necessary failure information, collect samples, take pictures of failures for liability purposes, and repair lines per the Line-pipe Installation Policies and Procedures.
- Create Service tickets with accuracy and submit in a timely manner to ensure proper invoicing.
- Directs and ensures loading and unloading of all Line-pipe products and property is done according to Mattr Composite Systems installation manual.
- Follow up with customer’s field representative’s and installers to ensure customer expectations are met.
- Onsite supervision of installations to ensure that the integrity of the client’s infrastructure meets or exceeds the minimum requirements for the Line-pipe Installation Procedures.
- Prepare job summaries of all projects for Composite Systems management.
- Responsible for quality of Contractor training per Mattr Policy and Procedures.
- Report to Regional Depot when not performing field service duties.
- Reporting Responsibilities; accurately and timely: Timesheets, Service Tickets, Safety documentation, Job Safety Assessment, Contractor certification forms, Failure investigation form, Contractor Assessments.
- Adhere to all Mattr and client HSE requirements and always promote and encourage safety.
- Manage daily workload and priorities.
- Perform other duties as assigned.
Requirements
- High school diploma or its equivalent
- Basic computer skills (Word, Excel, e-mail)
- Bilingual (English / Spanish) would be an asset
- Ability and willingness to travel extensively within Western Canada
- Excellent customer service with strong work ethic and high personal standards for performance
- Creative and positive attitude, team player with excellent collaboration & communication skills
- Strong mechanical aptitude with the ability to problem solve and trouble shoot as needed
- Ability to work independently without supervision and meet tight deadlines
- Knowledge of installation/repair of pipelines preferred
- Hydraulics and/or oil and gas experience preferred
- Previous industry safety training
- Previous knowledge of working in extreme outdoor conditions
- Strong safety mindset with consistent commitment to working safely
- Valid driver license with clean record
Benefits
- Flexible health, dental & vision benefits with HSA rollover
- Employer-paid Life, AD&D, and Disability insurance
- Attractive incentive bonus plans
- 24/7 Employee & Family Assistance Program (EFAP)
- Wellness and mental health support programs
- Exclusive discounts (Perkopolis & GoodLife Fitness)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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