Technical support analyst providing hardware and software assistance for infrastructure solutions at Matrix. Involves user support, system monitoring, and network administration.
Responsibilities
On-site and remote technical support (hardware, software, and network);
System monitoring and incident resolution;
Installation, configuration, and maintenance of equipment and software;
Network infrastructure administration with a focus on security;
Hardware and software inventory control;
Process documentation and continuous improvement.
Requirements
Experience in IT support;
Advanced knowledge of Windows and Linux;
Strong hardware skills;
LAN and WLAN networking;
Google Workspace and Microsoft 365;
Familiarity with Google Cloud Platform (GCP);
Monitoring and inventory tools;
Ticketing systems;
Good communication skills and teamwork;
Knowledge of WAN and WLAN;
Experience with videoconferencing systems (Polycom, Yealink);
Experience with Microsoft Defender and Intune;
Experience supporting ERP systems;
Degree in IT or a related field.
Benefits
High-quality health coverage with Omint: access to a nationwide medical and dental network through Omint;
Alelo Pod card for flexible meal and food expenses, accepted at major restaurant chains and supermarkets;
Flexible and sustainable working hours;
Mobility options: choose the option that suits you—commuter voucher (Vale Transporte), fuel allowance, or parking;
Total Pass: online platform promoting quality of life, health, and wellbeing—access to gyms, studios, and online services with exclusive Matrix discounts, covering you and up to three dependents;
Group life insurance;
Profit Sharing (PLR), subject to goal achievement and performance;
Work with a fantastic team in a collaborative environment committed to building a brighter, more sustainable future.
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