Hybrid Engineering Manager – ITSM

Posted 18 minutes ago

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About the role

  • Engineering Manager leading mission-driven engineering teams to tackle complex challenges in IT Service Management. Collaborating across functions to drive product vision using Agile methodologies.

Responsibilities

  • Build and lead a team of mission-driven engineers, providing technical mentoring and coaching while fostering a culture of innovation, collaboration, and continuous improvement.
  • Collaborate with product managers, design, delivery, and senior leaders to develop vision and strategy for products, leading the execution and delivery of those solutions.
  • Drive self-organized and autonomous engineering teams across multiple product squads, empowering engineers to explore new possibilities and find the best solutions following Agile/Scrum best practices.
  • Set clear objectives for direct reports, compare deliverables against objectives, and conduct timely performance reviews.
  • Implement the latest practices and standards within engineering, including organizational design, process, workflow, training, and adoption.
  • Proactively review and integrate best practices with cutting-edge Agentic AI tools into software development lifecycle.

Requirements

  • Bachelor’s or Master’s Degree in an applicable field, such as Computer Science, Software Engineering, or a related discipline.
  • 5+ years of professional experience in software development, with proven leadership experience.
  • Strong interpersonal skills to lead, mentor, and coach engineers, including the ability to provide constructive feedback.
  • Effective cross-functional communication and ability to influence and collaborate across teams and organizational boundaries.
  • Exceptional problem-solving abilities and ability to make quick decisions.
  • Understanding of building cloud-native applications and PaaS (preferably Microsoft Azure).
  • Familiarity with Agile/Scrum methodologies and best practices.
  • NICE TO HAVE: Experience working in teams with established DevOps culture.
  • Experience with enterprise software development and IT Service Management (ITSM) platforms.
  • Familiarity with .NET ecosystem, MSSQL, and modern JavaScript/TypeScript frameworks.
  • Experience with CI/CD pipelines and containerization technologies.
  • Practical experience with agentic AI tools like Claude Code, Google Gemini CLI, or OpenAI Codex.

Benefits

  • 30 vacation days
  • flexible self-managed working hours
  • hybrid setup that supports remote work
  • up to 6 extra days off per year for your development
  • 2 paid sick days per year, no doctor’s note needed
  • Private medical care – Covered through Regina Maria
  • Pick your perk – Choose what works for you via the Benefit Online platform: private pension, meal tickets, travel vouchers, courses, gifts
  • Work-from-home allowance – Whether you're at your desk or at home, we've got you covered

Job title

Engineering Manager – ITSM

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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