Operations Governance & Control Senior Officer leading governance and controls activities for banking operations in Egypt. Ensuring compliance and quality control across various operations units.
Responsibilities
Ensure control on all activities in line with all policies, procedures and delivery standard.
Assist in leading governance and controls activities in Egypt Operations.
Perform daily QC Sample selection & testing activities across all operations units.
Error log and Customer complaints Monitoring and Tracking.
Process refresher, Compliance guidelines, General Sanctions & RCSA trainings.
Investigate quality issues and assure receive the justification and corrective actions required from concerned units’ managers.
Maintain tracker for quality checks and prepare the performance MIS’s represents unit’s quality check results.
Review Operations central reports review to ensure no loss / error.
Requirements
Graduate degree with 5-8 years’ experience in banking departments with experience of banking operations at least for 2 years
Well rounded experience in Controls and clear understanding of banking business requirement
Interpersonal skills with good communication skills with multi tasking capabilities.
Coordination and basic Management skills.
Good knowledge of banking products and regulations.
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