Custody Operations Analyst providing operational support to relationship management staff in Wealth Management Operations. Managing closing requests and ensuring timely service in compliance with corporate policies.
About the role
- Trust Operations Associate managing daily cash reconciliations and trading issues as part of the Trust services team at Manulife.
Responsibilities
- Prepare and review daily cash reconciliations, ensuring receipts, disbursements, taxes, and lockbox accounts are all reconciled and in balance by the close of business
- Identify out of balances and take proactive steps to resolve all breaks daily
- Monitor and manage incoming/outgoing money for payrolls, manual trades, ACH activity, and check deposits
- Research and own the resolution of trading issues and reconciliation breaks to ensure aging remains within SLA’s
- Successfully monitor and follow up on escalated items, seeing problems through to resolution and closure
- Support check deposit process by receiving and depositing checks
- Process tax corrections and support annual production of tax forms for participants/plans
- Initiate and approve customer wires and book transfers; transmit and void files to the bank
- Assist in monthly and quarterly aged item reporting
- Collaborate with and support other members of the Reconciliation unit in completing daily functions
- Ensure all procedure documentation is accurately reviewed and maintained.
- Ensure controls are being followed and steps taken to mitigate risk
- Contribute ideas for process optimization to improve efficiency and effectiveness
- Work with internal teams for requirements, design, implementation and documentation
- Monitor email inbox and respond to inquiries providing timely and accurate information
Requirements
- Strong Excel skills and experience with Power Apps & Power BI
- Strong attention to detail skills
- Minimum 3-5 years of financial services experience ideally from a retirement plan provider
- Knowledge of trading platforms and US retirement industry preferred
- Strong understanding of cash/share reconciliation and impacts
- Ability to work independently and in a team environment under tight deadlines
- Excellent customer service, communication, and problem resolution skills
- Previous experience working with SQL, FIS Omni, JIRA and/or Matrix CC360 a plus
- Experience working in projects or process-improvement initiatives, establishing & documenting requirements, developing solutions, and status reporting to management & partners
- Familiarity with SAFE AGILE methodology
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time
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