Hybrid Senior Operational Risk Manager

at Manulife

• Job title: Senior Operational Risk Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• Senior Manager in Operational Risk Management ensuring compliance with risk and control frameworks for Manulife. Collaborating with teams to strengthen the risk management culture within Canada Segment.

Responsibilities

• Provide second line of defense oversight of risk and control self-assessments (RCSAs) by probing and challenging assumptions, evaluating risk exposure and applying risk expertise, relationship management and critical thinking skills.
• Recommend process and control improvements, supporting the business in developing practical, effective action plans to address identified gaps.
• Identify, track, and monitor key risks, issues and corrective action plans in close collaboration with 1st Line and 1B partners to ensure timely and effective remediation.
• Document oversight activities to ensure compliance with enterprise risk management methodologies, tools, and processes.
• Support the Canada Segment Risk Committee by preparing high-quality meeting materials, drafting clear and accurate minutes, coordinating inputs from cross-functional contributors, monitoring and following up on action items, developing and maintaining the committee agenda, and assembling comprehensive monthly meeting packages to enable effective oversight and decision-making.
• Contribute to a range of risk management activities on as-needed basis including assessments related to risk culture and emerging risks.
• Ensure alignment with Manulife Financial group policies and enterprise risk standards, escalating risk concerns in a timely and appropriate manner.
• Strengthen collaboration with oversight and assurance functions (e.g. Internal Audit, Compliance, Legal, Information Security etc.) and maintain productive relationships across functional areas to enhance enterprise-wide risk management.

Requirements

• Strong knowledge of risk management tools, techniques, and methodologies, with 3-5 years of experience in operational risk management or a highly related field.
• Demonstrated proficiency in effective oversight and challenge, including assessment of control design and effectiveness.
• Excellent communications and interpersonal skills with an ability to negotiate, influence and collaborate for shared success and to build relationships with key partners and stakeholders.
• Ability to create effective presentations, with the ability to summarize complex issues into clear decision points and action plans.
• Knowledge of financial services/insurance business and related products.
• Team player who is adept at working in a matrix environment.
• Self-starter with ability to work independently.
• Detail-oriented with excellent analytical, critical thinking, problem-solving skills and the ability to think strategically.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.