Director of Engineering overseeing end-to-end engineering delivery for Group Benefits Claims at Manulife. Responsible for performance, quality, and stakeholder management in a hybrid role.
Responsibilities
Set and enforce delivery health guardrails focused on incident management, MTTR, release cycle time
Mature and sustain performance practices; define non-functional requirements
Own quality strategy and automation; embed quality gates across tests
Foster strong relationships across Product, Operations, Architecture, and ART leadership
Attract and grow talent; lead 1:1s and mentoring; succession planning
Establish AI guardrails and usage patterns; measure productivity and quality gains
Cross-portfolio sequencing and decision frameworks; drive alignment
Requirements
Bachelor’s degree in Computer Science/Engineering or equivalent experience
10–15+ years of progressive engineering leadership
Proven success leading SAFe Agile Release Trains
Mastery of CI/CD, automated testing, secure coding, and observability
Hands-on familiarity with JMeter, Load Runner, Bruno, New Relic, Azure Data Explorer
Hands-on familiarity with Selenium, Playwright, Robot Framework, JIRA Xray
Experience influencing partnership within Product, Operations, Distribution, Architecture, and Security
Track record of AI-enabled engineering
Benefits
health, dental, mental health, vision insurance
short- and long-term disability coverage
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension)
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off including holidays, vacation, personal, and sick days
full range of statutory leaves of absence
Job title
Director of Engineering, Group Benefits Claims Technology
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