Hybrid Director of Engineering, Group Benefits Claims Technology

Posted 3 hours ago

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About the role

  • Director of Engineering overseeing end-to-end engineering delivery for Group Benefits Claims at Manulife. Responsible for performance, quality, and stakeholder management in a hybrid role.

Responsibilities

  • Set and enforce delivery health guardrails focused on incident management, MTTR, release cycle time
  • Mature and sustain performance practices; define non-functional requirements
  • Own quality strategy and automation; embed quality gates across tests
  • Foster strong relationships across Product, Operations, Architecture, and ART leadership
  • Attract and grow talent; lead 1:1s and mentoring; succession planning
  • Establish AI guardrails and usage patterns; measure productivity and quality gains
  • Cross-portfolio sequencing and decision frameworks; drive alignment

Requirements

  • Bachelor’s degree in Computer Science/Engineering or equivalent experience
  • 10–15+ years of progressive engineering leadership
  • Proven success leading SAFe Agile Release Trains
  • Mastery of CI/CD, automated testing, secure coding, and observability
  • Hands-on familiarity with JMeter, Load Runner, Bruno, New Relic, Azure Data Explorer
  • Hands-on familiarity with Selenium, Playwright, Robot Framework, JIRA Xray
  • Experience influencing partnership within Product, Operations, Distribution, Architecture, and Security
  • Track record of AI-enabled engineering

Benefits

  • health, dental, mental health, vision insurance
  • short- and long-term disability coverage
  • life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • retirement savings plans (including pension)
  • global share ownership plan with employer matching contributions
  • financial education and counseling resources
  • generous paid time off including holidays, vacation, personal, and sick days
  • full range of statutory leaves of absence

Job title

Director of Engineering, Group Benefits Claims Technology

Job type

Experience level

Lead

Salary

CA$113,260 - CA$210,340 per year

Degree requirement

Bachelor's Degree

Location requirements

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