Director of BCM and Incident Management managing crisis response and continuity strategies at Manulife. Ensuring uninterrupted operations by mitigating various risks during disruptions.
Responsibilities
Lead Operational Incident Management for BCM within GWAM Retirement Operations
Facilitate and manage Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs)
Develop and maintain incident management policies, procedures, and standards
Collaborate with business units and functional partners to design and implement remediation plans
Develop accurate records and metrics for all operational events
Manage the BCM Book of Work and project-based deliverables
Drive continuous improvement of Incident Management and BCM practices, tools, and documentation
Build strong relationships with cross-functional stakeholders
Requirements
College or University degree in Business Administration, Technology, or BCM and Emergency Management
Minimum 5 years of related experience with strong knowledge of incident processes, risks, and controls
Knowledge of regulatory requirements, including familiarity with E-21 OSFI Operational Resilience Guideline
People management experience, with the ability to lead and develop teams as needed
Strong verbal and written communication skills
Bilingualism (English and French) is an asset
Highly organized with the ability to thrive in a fast-paced, multi-stakeholder environment
Strong critical thinking and analytical skills
Flexibility to work outside standard office hours when support is required during an incident
Benefits
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal and sick days
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