Hybrid Business Analyst – Product Operations

at +A Educação

• Job title: Business Analyst – Product Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Porto Alegre, Brazil

About the role

• Business Analyst managing operational strategy and performance of educational health products at +A Educação. Collaborating across departments to support data-driven decision-making and product improvements.

Responsibilities

• Gather learning needs from the healthcare sector based on data, feedback and internal requests, organizing this information to support the area’s decision-making.
• Conduct market research and operational-level market analysis, collecting competitor data, pricing and trends and preparing supporting reports.
• Monitor product KPIs (completion rate, NPS, CAC, ROI, LTV, etc.), update databases, consolidate dashboards and flag deviations or opportunities to the responsible teams.
• Manage the course portfolio, ensuring status updates, deadlines, requirements and basic alignment among involved areas.
• Track requests with internal teams and external specialists, ensuring deliveries progress within deadlines, aligning outstanding issues and updating stakeholders.
• Oversee the operational process for product development and updates, reviewing documents, revisions, checklists and compliance with defined guidelines and standards.
• Support positioning and pricing activities by consolidating information, preparing supporting materials and assisting marketing and sales teams with product communications.
• Contribute to the implementation of improvements in formats and methodologies, assisting with reference research, operational testing and documentation.
• Prepare presentations, reports and performance analyses, ensuring visibility of product status, results and ongoing deliveries.

Requirements

• Bachelor’s degree completed or in progress;
• Understanding of market and competitor analysis, with the ability to collect and organize data;
• Familiarity with product metrics (NPS, completion rate, CAC, etc.) for monitoring and updating reports;
• Experience with operational-level data analysis tools (Excel);
• Basic knowledge of compliance and LGPD (Brazilian General Data Protection Law) applied to course operations and data handling;
• Good written and verbal communication to record information, support alignments and prepare clear materials;
• Analytical skills: interpret data, identify inconsistencies and structure information clearly.

Benefits

• Food allowance (Vale Alimentação)
• Meal allowance (Vale Refeição)
• Transportation voucher
• Health insurance
• Dental insurance
• Childcare allowance
• Gym access through Wellhub (Gympass)
• Profit-sharing program
• One day off during your birthday month
• Education assistance for undergraduate, language and postgraduate courses