Key Accounts Coordinator managing orders and customer inquiries at Macmillan Distribution. Requires excellent inventory management understanding and customer service experience.
Responsibilities
Managing orders to ensure strict adherence to service levels while monitoring warehouse despatch performance
Promptly resolving queries and claims to facilitate payment
Managing EDI requirements and actively participating in technical change management processes
Scheduling and managing customer meetings, including producing minutes and tracking action points
Requirements
Strong understanding of inventory management operating systems
Recent experience key accounts management
Flexible and willing attitude, able to work within a team environment
Demonstrate attention to detail
Excellent working knowledge of Microsoft Office Excel (preferably 2010)
Experience of working in a fast paced customers services environment
Used to dealing with SLAs and tight deadlines with changing customer demands
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