Hybrid Senior Product Manager, Client Experience – FIN/SWE/NOR/GER/UK/FRA

at M-Files

• Job title: Senior Product Manager, Client Experience – FIN/SWE/NOR/GER/UK/FRA
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Helsinki, Finland

About the role

• Senior Product Manager leading client experience across desktop and web for M-Files. Focus on usability, performance, and modernity in enterprise B2B SaaS products.

Responsibilities

• Own the end-to-end product strategy and roadmap for the new M-Files client experience on desktop and web, from discovery through general availability and broad adoption.
• Define, prioritize, and track parity gaps between legacy clients and the new client UI, so customers can confidently migrate without losing functionality.
• Translate customer pain points, support data, telemetry, and market trends into a prioritized backlog with clear problem statements and acceptance criteria.
• Partner with UX and design to ensure the new client UI sets a new bar for usability, accessibility, and consistency across desktop and web.
• Collaborate with engineering on architectural decisions that affect performance, scalability, and cross-platform consistency.
• Define and monitor success metrics for the new client (adoption, migration rate, task completion, user satisfaction, support deflection) and iterate based on evidence.
• Evangelize the new client experience internally and externally through enablement sessions, customer briefings, webinars, and conference talks.
• Coordinate with adjacent product areas (including AI-powered capabilities) so that the client UI is the natural surface where M-Files value is delivered to users.

Requirements

• 7+ years of product management experience in enterprise B2B SaaS, including significant work on user-facing desktop and/or web applications and AI features that enhance user workflows.
• Demonstrated track record of shipping and scaling client applications, including UI/UX modernization, platform migrations, or major version transitions.
• Strong product sense for productivity software: you can tell the difference between a feature that ships and a feature that gets used.
• Experience defining and tracking adoption, engagement, and satisfaction metrics, and using them to drive product decisions.
• Excellent communication and storytelling skills in English, with the ability to align engineering, design, and go-to-market stakeholders across countries and time zones.
• Ability to balance strategic vision with hands-on execution in a fast-moving environment.
• Based in Europe and able to collaborate effectively with teams across the EU and North America.

Benefits

• International team of top performers
• Inclusive and dynamic culture (virtual and in-person)
• Opportunity to contribute to our success and growth globally
• Flexible work/life balance
• Competitive compensation and benefits package