Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
About the role
- Providing customer support for Wake's e-commerce products, handling customer requests, and ensuring prompt resolutions. Based in Curitiba, with hybrid work setup.
Responsibilities
- Provide support to customers through the company’s support channels (tickets) related to Wake’s products and processes.
- Receive and assess customer requests, resolving them immediately when possible and/or documenting and forwarding them to the team responsible for a solution.
- Keep customers informed about the status of their requests in the ticketing system.
- Respond promptly and accurately to customer requests, logging and resolving issues according to technical procedures.
- Collaborate with other problem-solvers to resolve, handle and follow up on customer requests.
- Propose improvements, training and/or documentation to address recurring issues.
- Assist coordination in generating metrics and managing critical tickets.
Requirements
- Bachelor’s degree completed or in progress in Communication, Business Administration or related fields.
- Knowledge of customer service best practices.
- Experience in E-commerce and/or Marketplaces is a plus.
- Familiarity with processes and procedures for using support and relationship systems, CRM or other corporate software.
- Proactive, organized, punctual, flexible, with critical thinking, responsibility, courtesy and negotiation skills.
Benefits
- 🏥 Health insurance
- 🦷 Dental insurance
- 🚋 Transportation allowance (commuter benefit)
- 🥘 Meal/Food allowance
- 💻 Home office allowance
- 👶 Childcare subsidy
- 🤗 Life insurance
- 🏋️♀️ Gympass
- ✈ Vacation & additional benefits
- 💊 Senff pharmacy agreement/discount program
- ☕ Unlimited coffee machines
- 🎮 Relaxation room
- 🏖️ Day off
- 🍃 Quality of life and well-being program
- 📚 Partnerships with educational and leisure institutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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