Sales and Client Solutions Manager driving revenue and establishing strong client relationships for FeeWise by LEAP. Handle interactions and improve payment solutions in a hybrid model in Canada.
About the role
- Solutions Engineer supporting enterprise customers with complex troubleshooting across AI video security platform. Acting as a liaison while collaborating with Sales, Engineering, and Product teams.
Responsibilities
- Lead complex, full-stack troubleshooting across the Lumana platform, spanning networking, hardware, software, and electrical components
- Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration
- Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention
- Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations
- Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering
- Communicate complex technical concepts clearly to customers and internal stakeholders, both verbally and in writing
- Author and maintain high-quality technical documentation, knowledge base articles, and internal runbooks
- Help design and implement scalable tools, processes, and workflows that elevate support maturity as the company grows
- Stay ahead of industry trends and emerging technologies within cloud-managed IoT, networking, and security
Requirements
- 5+ years of experience in technical support engineering, systems engineering, network engineering, or a related technical role
- Strong, hands-on expertise troubleshooting distributed systems across networking, hardware, and software layers
- Deep understanding of networking fundamentals, including TCP/IP, DNS, DHCP, NAT, VLANs, TLS/HTTPS, 802.11, firewalls, Ethernet/cabling, PoE, and Layer 2 networking concepts
- Experience working with Linux-based systems in production environments
- Proven ability to independently diagnose complex issues and drive them to resolution
- Strong written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences
- Customer-centric mindset with demonstrated ownership, prioritization, and follow-through in fast-paced environments.
Benefits
- Health & Wellness: Food allowance (10 biz)
- Time Off: 15 days Annual vacation, sick leave (paid from day 1), and all Chagim observed
- Financial: Keren Hishtalmut (Study Fund), equity in a fast-growing startup
- Flexible Work: Hybrid schedule with two remote days per week
- Work Setup: Office with equipment and fully stocked kitchen. Home office stipend also provided.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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