Credit Controller managing timely collection of rent on behalf of clients across portfolios. Join a growing team in an award-winning property company with career advancement opportunities.
Responsibilities
Reporting to the Rent Arrears Manager, responsible for timely collection of rent on behalf of clients & fees across portfolio
Proactively contact landlords regarding arrears at scheduled intervals via telephone and email
Respond to incoming calls and resolve queries efficiently, ensuring all issues managed within agreed service level agreements (SLAs)
Liaise with landlords regarding tenancies that are due to receive Section 8 notices as required
Manage and resolve tickets raised through the ticketing system within agreed SLAs
Maintain and monitor credit control email inboxes to ensure timely responses and follow-up
Requirements
Excellent interpersonal and communication skills
An ability to build and maintain both internal and external relationships
Analytical mindset with a focus for detail
Negotiation skills
Excellent time management skills and the ability to prioritise a demanding workload in line with deadlines
Good business acumen for problem solving
Strong level of IT related skills and proficient in the use of Microsoft packages
Accounts Receivable and/or Credit Control Experience desirable
Professional finance qualification (AAT) preferred but not essential
Property related experience desirable
Benefits
Competitive salary
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
Staff discounts and LRG incentive program
Excellent parental leave and fertility policy in place
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