Hybrid Credit Controller

Posted 4 weeks ago

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About the role

  • Credit Controller managing timely collection of rent on behalf of clients across portfolios. Join a growing team in an award-winning property company with career advancement opportunities.

Responsibilities

  • Reporting to the Rent Arrears Manager, responsible for timely collection of rent on behalf of clients & fees across portfolio
  • Proactively contact landlords regarding arrears at scheduled intervals via telephone and email
  • Respond to incoming calls and resolve queries efficiently, ensuring all issues managed within agreed service level agreements (SLAs)
  • Liaise with landlords regarding tenancies that are due to receive Section 8 notices as required
  • Manage and resolve tickets raised through the ticketing system within agreed SLAs
  • Maintain and monitor credit control email inboxes to ensure timely responses and follow-up

Requirements

  • Excellent interpersonal and communication skills
  • An ability to build and maintain both internal and external relationships
  • Analytical mindset with a focus for detail
  • Negotiation skills
  • Excellent time management skills and the ability to prioritise a demanding workload in line with deadlines
  • Good business acumen for problem solving
  • Strong level of IT related skills and proficient in the use of Microsoft packages
  • Accounts Receivable and/or Credit Control Experience desirable
  • Professional finance qualification (AAT) preferred but not essential
  • Property related experience desirable

Benefits

  • Competitive salary
  • Salary sacrifice pension scheme
  • Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
  • Staff discounts and LRG incentive program
  • Excellent parental leave and fertility policy in place

Job title

Credit Controller

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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