Solution Engineer enhancing customer confidence in Salesforce technology infrastructure. Collaborating with sales teams to deliver effective product demonstrations, training, and solutions.
About the role
- Technical Solutions Engineer supporting customer success initiatives for Logz.io's AI observability solutions. Troubleshooting complex technical issues and driving value for top enterprise clients in a hybrid role.
Responsibilities
- Act as a trusted advisor for top enterprise accounts.
- Guide architecture decisions and integration best practices.
- Troubleshoot complex technical issues.
- Drive long-term success and adoption across customer environments.
- Combine deep technical expertise with strong relationship-building skills to ensure customers achieve measurable outcomes and stay ahead in their observability journey.
Requirements
- Customer-first mindset—passionate about driving continuous value.
- Proven experience in one of the following roles: technical account manager, delivery/implementation engineer, post-sales engineer, or customer success engineer.
- Track record leading end-to-end, customer-facing engagements, including with C-level stakeholders in Global 5000 organizations.
- Excellent communication and presentation skills—able to explain complex concepts in a clear and engaging way.
- Strong domain knowledge in one or more of the following:
- SaaS and Cloud solutions (AWS, Azure, GCP)
- Log Management and Analysis
- Big Data / Data Management
- Business Intelligence or Web Analytics
- Operational Intelligence / Threat Analysis / AI
- BA/BSc in Computer Science, Software Engineering, or equivalent experience.
- Self-starter with a positive attitude and willingness to go the extra mile.
- Strong written and verbal English communication skills.
- Availability to work on-site in our Boston office 2–3 times per week.
Benefits
- competitive cash and equity compensation
- generous vacation policy
- paid parental leave
- health benefits
- dental benefits
- vision benefits
- retirement benefits
- commuter benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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