Hybrid Technical Solutions Engineer

Posted 3 days ago

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About the role

  • Act as a trusted advisor for top enterprise accounts.
  • Guide architecture decisions and integration best practices.
  • Troubleshoot complex technical issues.
  • Drive long-term success and adoption across customer environments.
  • Combine deep technical expertise with strong relationship-building skills to ensure customers achieve measurable outcomes and stay ahead in their observability journey.

Requirements

  • Customer-first mindset—passionate about driving continuous value.
  • Proven experience in one of the following roles: technical account manager, delivery/implementation engineer, post-sales engineer, or customer success engineer.
  • Track record leading end-to-end, customer-facing engagements, including with C-level stakeholders in Global 5000 organizations.
  • Excellent communication and presentation skills—able to explain complex concepts in a clear and engaging way.
  • Strong domain knowledge in one or more of the following:
  • SaaS and Cloud solutions (AWS, Azure, GCP)
  • Log Management and Analysis
  • Big Data / Data Management
  • Business Intelligence or Web Analytics
  • Operational Intelligence / Threat Analysis / AI
  • BA/BSc in Computer Science, Software Engineering, or equivalent experience.
  • Self-starter with a positive attitude and willingness to go the extra mile.
  • Strong written and verbal English communication skills.
  • Availability to work on-site in our Boston office 2–3 times per week.

Benefits

  • competitive cash and equity compensation
  • generous vacation policy
  • paid parental leave
  • health benefits
  • dental benefits
  • vision benefits
  • retirement benefits
  • commuter benefits

Job title

Technical Solutions Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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