Act as a trusted advisor for top enterprise accounts.
Guide architecture decisions and integration best practices.
Troubleshoot complex technical issues.
Drive long-term success and adoption across customer environments.
Combine deep technical expertise with strong relationship-building skills to ensure customers achieve measurable outcomes and stay ahead in their observability journey.
Requirements
Customer-first mindset—passionate about driving continuous value.
Proven experience in one of the following roles: technical account manager, delivery/implementation engineer, post-sales engineer, or customer success engineer.
Track record leading end-to-end, customer-facing engagements, including with C-level stakeholders in Global 5000 organizations.
Excellent communication and presentation skills—able to explain complex concepts in a clear and engaging way.
Strong domain knowledge in one or more of the following:
SaaS and Cloud solutions (AWS, Azure, GCP)
Log Management and Analysis
Big Data / Data Management
Business Intelligence or Web Analytics
Operational Intelligence / Threat Analysis / AI
BA/BSc in Computer Science, Software Engineering, or equivalent experience.
Self-starter with a positive attitude and willingness to go the extra mile.
Strong written and verbal English communication skills.
Availability to work on-site in our Boston office 2–3 times per week.
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