Senior DevOps Analyst supporting infrastructure environments for public sector contracts. Focusing on cloud and on-premises solutions with CI/CD pipeline support and strategic decision-making.
Responsibilities
Provide technical support for the operation and maintenance of infrastructure environments (cloud, on-premises, or hybrid), in accordance with defined standards.
Perform advanced monitoring of services, applications, and resources, identifying issues and assisting in incident resolution.
Perform advanced configuration tasks to execute load/stress tests of applications using specialized tools such as Dynatrace and Locust.
Support maintenance and execution of CI/CD pipelines, following established build, deployment, and versioning processes.
Assist in automating operational tasks using existing scripts, pipelines, and IaC tools.
Manage segregated environments (development, staging/QA, and production).
Provide specialized support for backup, restoration, and availability verification routines, according to defined procedures.
Support development teams in resolving environment issues, permissions, and deployment execution.
Log activities, evidence, and basic technical information for traceability and audit purposes.
Create and track technical tickets with vendors and infrastructure-owning teams when necessary.
Requirements
Practical experience configuring cloud environments (OpenShift, Google Cloud Platform (GCP) at an operational level, and Azure).
Basic to intermediate experience with Infrastructure as Code (IaC), such as Terraform or equivalent, for maintaining and executing existing code.
Experience with CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins, and Azure DevOps).
Advanced knowledge of Docker containers and working knowledge of Kubernetes, focused on operating and supporting existing clusters and creating or maintaining servers running web applications.
Experience in advanced monitoring and observability (e.g., Prometheus, Grafana, ELK/Opensearch).
Advanced knowledge of Linux environments and operational infrastructure routines.
Tasks related to managing advanced access control, environment variables, and secret management, according to defined standards.
Support the implementation of established security practices (operational DevSecOps).
Compliance with procedures related to LGPD (Brazilian data protection law), environment segregation, and audits.
Work according to formal change, staging, and production processes, without responsibility for policy definition.
Technical, operational profile — organized and execution-oriented.
Good communication skills for interaction with technical teams.
Ability to follow standards, procedures, and technical guidelines.
Commitment to the stability, quality, and predictability of environments.
Additional knowledge in script automation (Shell, Python, or similar).
Previous experience with enterprise monitoring tools or ITSM.
Experience in regulated or auditable environments is a plus.
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