Communications Director developing integrated communications strategies at Mars. Leading corporate storytelling, media relations, and brand PR campaigns in China.
About the role
- Telecommunications Analyst III managing and maintaining IP PBX phone systems at Logix Federal Credit Union. Providing consultation and training for telecommunications design in multi-location environments.
Responsibilities
- Performs administration, operations, and maintenance of IP PBX phone systems and associated applications.
- Assists with consultation to business unit management and staff for telecommunications design and configuration in a multi-location environment.
- Designs, maintains, and implements call routing changes to Auto Call Distributor (ACD) for Contact Centers and other department operations.
- Understands ACD Reporting systems and assists business unit management with reading and evaluating ACD reports for service levels, trends, and other statistics.
- Configures and manages SIP and H323 based telephony equipment and applications.
- Delivers orientation and training to other business unit employees.
- Maintains business relationship with Telecommunications vendors and carriers.
- Participates in disaster recovery planning and simulations.
Requirements
- Bachelor’s degree in related field and project management experience preferred.
- Must have a demonstrated thorough working knowledge and 4-6 years of hands-on experience with IP/PBX phone systems administration.
- A working knowledge of telecommunications concepts, practices, and procedures such as telephony translations and Auto Call Distribution.
- Must have successfully completed Avaya Administration training or possess demonstrated experience.
- Must have a working knowledge of the Microsoft suite of office products.
- Experience with LAN/WAN networking concepts as related to IP PBX phone systems to include Session Initiation Protocol (SIP) and Quality of Service (QOS).
- Strong customer service & communication skills.
- Must demonstrate analytical skills.
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