Roadway Materials Engineer providing engineering support in developing and implementing materials testing procedures. Collaborating on highway construction projects and ensuring quality assurance standards.
About the role
- Managed Services Engineer I working with IT and cybersecurity solutions for clients. Handling technical support and customer service in Raleigh–Durham–Chapel Hill area.
Responsibilities
- Manage the status of open tickets and complete technical and operational tasks to resolve issues and close tickets efficiently and correctly
- Work tickets based on SLA priority and expiration and update tickets daily
- Account for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service
- Completion of any other ticket classifications in adherence with the ITIL system of Service Delivery (Type, Subtype, Item, as needed)
- Deliver outstanding customer service on-site and remotely to customers
- Communicate progress and advise customers on account status, and changes, make suggestions, serve as coach regarding products/services and through processes
- Communicate and strategize with POD members on high-priority problems, critical status changes, customer matters, call aging, and training
- Based on customer and company needs, work after hours and on weekends for scheduled projects and in emergency situations
- Configuration, deployment, and installation of end-user workstations and client computers.
- Installation of hardware to desktops, laptops, and servers. Including ram, storage drive, and graphics upgrades.
- Preparing and staging network devices (servers, switches, firewalls) for remote configuration
- Create and Maintain client standard operating procedures for computer builds.
Requirements
- College Degree not required, on the job technical support experience preferred
- Minimum 1 year of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required
- Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise, and Remote Desktop Services preferred
- Experience in LAN/WAN and basic network troubleshooting
- Experience with Kaseya is a plus
- Experience with Imaging Solutions is a plus (MDT, WDS, ETC)
- Experience with Microsoft Active Directory and Azure AD
- Understanding of Windows and Mac Operating systems, including but not limited to reinstallation of operating systems.
- Basic PowerShell and or relevant Scripting Abilities are a plus
- Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment
- Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills.
Benefits
- Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
- We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
- Take advantage of opportunities for personal and professional development, empowering you to advance your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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