IT Service Desk Analyst providing front - line technical support to DLA Piper's colleagues. Handling incoming requests, maintaining records, and troubleshooting IT issues.
About the role
- Analyst supporting the construction and maintenance of dashboards and operational reports at Localiza&Co. Collaborating with various teams to consolidate and validate data sources.
Responsibilities
- Support the development and maintenance of operational dashboards and reports in Power BI using multiple data sources;
- Organize, consolidate, and validate datasets to support operational routines;
- Monitor and analyze operational KPIs (efficiency, productivity, quality, SLA), helping to identify deviations and opportunities for improvement;
- Respond to data requests from various departments, translating operational needs into clear, actionable analyses for day-to-day use;
- Collaborate with cross-functional teams to ensure consistency and alignment of information.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Statistics, Information Systems, or a related field;
- Proficiency in Power BI;
- Strong Excel skills;
- Experience analyzing and monitoring KPIs;
- Organizational and prioritization skills, and effective communication;
- Knowledge of DAX or data modeling (a plus);
- Experience with SQL, GCP, and databases (a plus);
- Experience in process improvement or transformation projects (a plus).
Benefits
- Profit Sharing
- Meal Allowance
- Meal Voucher
- Medical Insurance
- Dental Insurance
- Gympass
- Private Pension Plan
- Transportation Voucher
- Allya
- Unlimited access to a variety of courses through our Localiza University
- Internal training and development programs
- Discounts on vehicle purchase and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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