Hybrid Manager, Customer Strategy – Commercialisation

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About the role

  • Manager focusing on consumer segment strategy and commercialisation at Lloyds Banking Group. Driving sustainable growth while ensuring customer-centric decision-making across the business.

Responsibilities

  • Put customers at the heart of every decision, championing their voice while driving sustainable growth
  • Design strategies and propositions to help customers feel confident and in control of their money
  • Contribute to the delivery of consumer segment strategy, supporting strategic reviews
  • Analyze internal performance data, market trends and competitor insight to develop structured recommendations
  • Work closely with product, proposition, platform and business performance partners to ensure strategies are commercially robust, data led and actionable

Requirements

  • 5 + years’ experience in commercial strategy, business performance, finance, consulting or a similar analytical role
  • Strong commercial acumen, with experience managing or influencing a P&L, budgets or large investment decisions
  • Experience developing business cases and supporting investment prioritisation
  • Strong communication, collaboration and influence skills, with the ability to challenge, and build consensus at senior levels
  • Experience shaping segment or proposition strategy
  • Strong storytelling skills, with the ability to translate complex analysis into clear, compelling narratives for Executive or Board level audiences
  • Background in financial services, consumer businesses or regulated environments
  • Data literacy, with hands-on experience using tools such as Tableau, Power BI or equivalent to drive insight
  • Proven experience in commercial tracking, forecasting and financial planning, including multi-year outlooks

Benefits

  • Flexible Working Options: Hybrid Working, Job Share

Job title

Manager, Customer Strategy – Commercialisation

Job type

Experience level

Mid levelSenior

Salary

£61,844 - £68,160 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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