Hybrid Senior Backend Engineer – Omnichannel Integrations

at LiveChat

• Job title: Senior Backend Engineer – Omnichannel Integrations
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud, Distributed Systems, Google Cloud Platform, Kafka, Postgres, Redis, SQL, Go
• Location requirements: Hybrid, Wroc aw, Poland

About the role

• Senior Backend Engineer designing, building, and scaling backend foundations for Omnichannel integrations at Text. High ownership role in a reliability-heavy integration environment.

Responsibilities

• Build backend services for Omnichannel integrations and scale coverage across channels.
• Design ingestion and sync flows that are resilient by default (deduplication, retries, idempotency, ordering guarantees).
• Translate third-party concepts into Text’s internal domain model (messages, threads, participants, attachments, metadata).
• Handle channel-specific constraints without breaking user experience (media size limits, API versioning, delivery semantics).
• Improve operational reliability with strong observability (metrics, logs, tracing, alerting) and debuggable failure modes.
• Collaborate closely with teams across Text to keep data flows consistent and trustworthy.
• Shape architecture decisions: what becomes a reusable platform layer vs. channel-specific logic.

Requirements

• 6+ years of backend engineering experience in product-focused environments.
• Strong production experience with Go (Golang).
• Solid distributed systems fundamentals (consistency trade-offs, retries/idempotency, backpressure, event-driven patterns).
• Experience integrating with third-party platforms and operating services in production.
• Comfort with SQL (PostgreSQL) plus stores like Redis.
• Experience with Pub/Sub or Kafka and async/event-driven architectures.
• Familiarity with cloud infrastructure (GCP preferred) and modern delivery/ops practices (CI/CD + observability).

Benefits

• Inflection-point ownership: you’ll shape foundations, patterns, and standards for Omnichannel.
• High-impact channels: work on integrations customers care about most — high usage and business impact.
• Real engineering challenges: reliability and correctness under external constraints.
• Strong platform foundations: security/compliance/reliability baseline exists, so you can focus on evolution.
• Cross-product impact: your work powers Inbox experience and downstream features relying on trustworthy conversation data.