Hybrid Senior Backend Engineer – Omnichannel Integrations

Posted 51 minutes ago

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About the role

  • Senior Backend Engineer designing, building, and scaling backend foundations for Omnichannel integrations at Text. High ownership role in a reliability-heavy integration environment.

Responsibilities

  • Build backend services for Omnichannel integrations and scale coverage across channels.
  • Design ingestion and sync flows that are resilient by default (deduplication, retries, idempotency, ordering guarantees).
  • Translate third-party concepts into Text’s internal domain model (messages, threads, participants, attachments, metadata).
  • Handle channel-specific constraints without breaking user experience (media size limits, API versioning, delivery semantics).
  • Improve operational reliability with strong observability (metrics, logs, tracing, alerting) and debuggable failure modes.
  • Collaborate closely with teams across Text to keep data flows consistent and trustworthy.
  • Shape architecture decisions: what becomes a reusable platform layer vs. channel-specific logic.

Requirements

  • 6+ years of backend engineering experience in product-focused environments.
  • Strong production experience with Go (Golang).
  • Solid distributed systems fundamentals (consistency trade-offs, retries/idempotency, backpressure, event-driven patterns).
  • Experience integrating with third-party platforms and operating services in production.
  • Comfort with SQL (PostgreSQL) plus stores like Redis.
  • Experience with Pub/Sub or Kafka and async/event-driven architectures.
  • Familiarity with cloud infrastructure (GCP preferred) and modern delivery/ops practices (CI/CD + observability).

Benefits

  • Inflection-point ownership: you’ll shape foundations, patterns, and standards for Omnichannel.
  • High-impact channels: work on integrations customers care about most — high usage and business impact.
  • Real engineering challenges: reliability and correctness under external constraints.
  • Strong platform foundations: security/compliance/reliability baseline exists, so you can focus on evolution.
  • Cross-product impact: your work powers Inbox experience and downstream features relying on trustworthy conversation data.

Job title

Senior Backend Engineer – Omnichannel Integrations

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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