Business Systems Analyst I at Driveway Finance Corporation resolving tickets and implementing system changes. Collaborating with teams to provide customer support and onboarding assistance.
Responsibilities
Monitor, triage, resolve, and reassign support tickets in the ticketing system.
Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
Assist with onboarding, training, and access setup for new users.
Requirements
Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred.
Familiarity with scripting and automation tools such as JavaScript, Python, SQL, Excel, and Power BI.
Strong customer service and communication skills.
Attention to detail and effective troubleshooting skills.
Bachelor's degree or equivalent experience in analytics, data, or IT support preferred.
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