About the role

  • Business Systems Analyst I at Driveway Finance Corporation resolving tickets and implementing system changes. Collaborating with teams to provide customer support and onboarding assistance.

Responsibilities

  • Monitor, triage, resolve, and reassign support tickets in the ticketing system.
  • Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
  • Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
  • Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
  • Assist with onboarding, training, and access setup for new users.

Requirements

  • Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred.
  • Familiarity with scripting and automation tools such as JavaScript, Python, SQL, Excel, and Power BI.
  • Strong customer service and communication skills.
  • Attention to detail and effective troubleshooting skills.
  • Bachelor's degree or equivalent experience in analytics, data, or IT support preferred.

Benefits

  • Competitive pay
  • Medical, Dental, and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Job title

IT Business Systems Analyst

Job type

Experience level

Mid levelSenior

Salary

$60,000 - $85,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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