Banking Consultant providing exceptional service to customers over the phone and online at Heartland. Engage in various customer contact channels and develop strong relationships.
About the role
- Senior Professional Services Consultant implementing onboarding and software solutions within litera's legal technology team. Manage projects and drive success for clients in the legal profession.
Responsibilities
- Implementing Litera software for customers, including both onboarding and value-added services
- Delivering services as outlined in SOWs and other requirements documents
- Managing moderately complex projects independently
- Ensuring all project deliverables are delivered on time and on target, and projects conclude successfully with high customer satisfaction
- Providing product, consultative, and business analyst expertise to customers and prospective customers
- Keeping all project constituents informed of project status
- Mitigating project risks and issues
- Managing project scope and communicating scope overage risks proactively to customers
- Demonstrating expertise in assigned products
- Providing high-quality written materials as part of customer projects
- Providing pre-sales and post-implementation assistance as needed
Requirements
- 5+ years of experience in legal technology with experience at a law firm and/or legal tech SaaS company required
- Comprehensive understanding of the law firm technology ecosystem, including how core systems integrate and interact, as well as insight into emerging legal tech trends
- Demonstrated ability to manage enterprise-level projects and coordinate team efforts
- Thrives in agile environments where priorities shift rapidly in response to market opportunities and customer needs, consistently maintaining focus, flexibility, and effectiveness amid change
- Ability to strategically balance external customer needs with internal business objectives, ensuring solutions drive client success while supporting scalable, efficient, and sustainable company outcomes
- Passion for driving customer success with excellent communication skills and a tenacious approach to problem-solving
- Strong MS Office skills including advanced knowledge of Word, Excel, and PowerPoint
- Experience with Foundation or other law firm experience management solutions preferred
- Experience working with law firm marketing, business development and/or knowledge management teams preferred
- Willingness to travel on an occasional basis
Benefits
- Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
- Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance
- We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Integration Consultant providing tailored solutions for B2B software, analyzing client requirements and implementing technical solutions for successful integration.
IT Consultant evaluating user site needs and administering user workstations in hybrid work environments. Managing user incidents with ticketing tools and analyzing user experience.
Lead Consultant managing civil engineering teams for Roads & Transportation projects. Ensuring high quality project delivery and technical guidance in a hybrid work setting.
Consultant(e) ayant une expérience en cabinet de conseil, mobilisé(e) sur des missions de transformation et d'optimisation. Expertise en finance, risques et conformité.
Consultant handling transformation projects for financial risk management in a growing advisory firm. Seeking a proactive candidate with significant ALM experience and strong expertise in financial metrics.
Consultant Senior Risques Crédit at MLAdvisory assisting financial institutions in risk management and new system implementations. Collaborating on climate risk integration and supporting regulatory compliance.
Internship role in internal consulting with CMA CGM Group focused on strategic project analysis. Engaging with various divisions to gather data, synthesize reports, and provide recommendations.
Consultant transforming public sector operations at Deloitte. Involves strategic planning, digital transformation, and project management in various public entities.
Consultant in Tax and Accounting at Deloitte, collaborating on strategic projects with top - tier clients. Engaging in financial compliance and process optimization within a flexible work environment.