Hybrid SVP, Chief Information Officer – Retail Business

Posted 18 hours ago

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About the role

  • Lead the transformation of application delivery models and IT investment strategy, embedding AI and automation at the core of modernization and digital transformation across a large, multi-faceted portfolio
  • Serve as the primary executive leader for solution delivery within the division, setting a clear vision for technical modernization and business enablement
  • Champion the adoption and integration of emerging technologies such as AI, machine learning, and advanced analytics to fuel growth, operational efficiency, and differentiated customer experiences
  • Partner with senior business and technical stakeholders to align IT priorities with enterprise and business unit growth, efficiency, and customer-impact strategies, ensuring technology is a key enabler of competitive advantage
  • Provide executive leadership over a diverse and complex technology portfolio, balancing modernization and AI-enabled goals with risk, cost, and operational stability
  • Leverage modern delivery approaches (Agile, DevSecOps, low-code/no-code) in tandem with AI-powered solutioning to improve velocity, scalability, and user experience
  • Implement and govern AI-powered monitoring, anomaly detection, and predictive maintenance solutions to ensure operational excellence and product quality
  • Oversee the implementation of advanced monitoring tools and analytics powered by AI to drive service excellence, intelligent automation, and real-time performance insights
  • Oversee, mature, and optimize the relationship with an external Managed Service Provider (MSP) to ensure accountability for performance, quality, service SLAs, AI adoption and continuous improvement
  • Drive investment strategies that prioritize ROI, technical debt reduction, platform reuse, and value delivery
  • Build, inspire, and lead high-performing, cross-functional teams across IT, business, and MSP functions
  • Build relationships and trust at the most senior levels of the organization (C-suite, Board-level, Business Unit presidents)

Requirements

  • Bachelor's Degree in Computer Science, Engineering, Business Administration, or related field; MBA or Master's preferred
  • 15+ years in progressively senior IT leadership roles, including 10+ years executive leadership at the VP or C-level
  • Deep experience leading large-scale digital transformation or IT modernization initiatives
  • Proven success managing complex application portfolios and enterprise IT organizations
  • Demonstrated experience working with or managing a significant Managed Services partnership
  • Strong technological acumen across application architectures, platforms, AI technology, and delivery models
  • Knowledge of AI capabilities and how to drive AI strategy, adoption, and integration to create business value
  • High executive presence and ability to influence across technical and business domains
  • Outcome-oriented mindset with strong financial and operational management skills
  • Exceptional communication, negotiation, and strategic planning capabilities
  • Track record of modernizing delivery capabilities and shaping the future of IT operations

Benefits

  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Work arrangements that work for you
  • Effective productivity/technology tools and training

Job title

SVP, Chief Information Officer – Retail Business

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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