SVP, CIO responsible for technical solutions design and delivery, and leading digital transformation at Lincoln Financial. Focused on innovation and application portfolio management for the Retail business.
Responsibilities
Lead the transformation of application delivery models and IT investment strategy, embedding AI and automation at the core of modernization and digital transformation across a large, multi-faceted portfolio
Serve as the primary executive leader for solution delivery within the division, setting a clear vision for technical modernization and business enablement
Champion the adoption and integration of emerging technologies such as AI, machine learning, and advanced analytics to fuel growth, operational efficiency, and differentiated customer experiences
Partner with senior business and technical stakeholders to align IT priorities with enterprise and business unit growth, efficiency, and customer-impact strategies, ensuring technology is a key enabler of competitive advantage
Provide executive leadership over a diverse and complex technology portfolio, balancing modernization and AI-enabled goals with risk, cost, and operational stability
Leverage modern delivery approaches (Agile, DevSecOps, low-code/no-code) in tandem with AI-powered solutioning to improve velocity, scalability, and user experience
Implement and govern AI-powered monitoring, anomaly detection, and predictive maintenance solutions to ensure operational excellence and product quality
Oversee the implementation of advanced monitoring tools and analytics powered by AI to drive service excellence, intelligent automation, and real-time performance insights
Oversee, mature, and optimize the relationship with an external Managed Service Provider (MSP) to ensure accountability for performance, quality, service SLAs, AI adoption and continuous improvement
Drive investment strategies that prioritize ROI, technical debt reduction, platform reuse, and value delivery
Build, inspire, and lead high-performing, cross-functional teams across IT, business, and MSP functions
Build relationships and trust at the most senior levels of the organization (C-suite, Board-level, Business Unit presidents)
Requirements
Bachelor's Degree in Computer Science, Engineering, Business Administration, or related field; MBA or Master's preferred
15+ years in progressively senior IT leadership roles, including 10+ years executive leadership at the VP or C-level
Deep experience leading large-scale digital transformation or IT modernization initiatives
Proven success managing complex application portfolios and enterprise IT organizations
Demonstrated experience working with or managing a significant Managed Services partnership
Strong technological acumen across application architectures, platforms, AI technology, and delivery models
Knowledge of AI capabilities and how to drive AI strategy, adoption, and integration to create business value
High executive presence and ability to influence across technical and business domains
Outcome-oriented mindset with strong financial and operational management skills
Exceptional communication, negotiation, and strategic planning capabilities
Track record of modernizing delivery capabilities and shaping the future of IT operations
Benefits
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
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