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About the role
- SVP, CIO responsible for technical solutions design and delivery, and leading digital transformation at Lincoln Financial. Focused on innovation and application portfolio management for the Retail business.
Responsibilities
- Lead the transformation of application delivery models and IT investment strategy, embedding AI and automation at the core of modernization and digital transformation across a large, multi-faceted portfolio
- Serve as the primary executive leader for solution delivery within the division, setting a clear vision for technical modernization and business enablement
- Champion the adoption and integration of emerging technologies such as AI, machine learning, and advanced analytics to fuel growth, operational efficiency, and differentiated customer experiences
- Partner with senior business and technical stakeholders to align IT priorities with enterprise and business unit growth, efficiency, and customer-impact strategies, ensuring technology is a key enabler of competitive advantage
- Provide executive leadership over a diverse and complex technology portfolio, balancing modernization and AI-enabled goals with risk, cost, and operational stability
- Leverage modern delivery approaches (Agile, DevSecOps, low-code/no-code) in tandem with AI-powered solutioning to improve velocity, scalability, and user experience
- Implement and govern AI-powered monitoring, anomaly detection, and predictive maintenance solutions to ensure operational excellence and product quality
- Oversee the implementation of advanced monitoring tools and analytics powered by AI to drive service excellence, intelligent automation, and real-time performance insights
- Oversee, mature, and optimize the relationship with an external Managed Service Provider (MSP) to ensure accountability for performance, quality, service SLAs, AI adoption and continuous improvement
- Drive investment strategies that prioritize ROI, technical debt reduction, platform reuse, and value delivery
- Build, inspire, and lead high-performing, cross-functional teams across IT, business, and MSP functions
- Build relationships and trust at the most senior levels of the organization (C-suite, Board-level, Business Unit presidents)
Requirements
- Bachelor's Degree in Computer Science, Engineering, Business Administration, or related field; MBA or Master's preferred
- 15+ years in progressively senior IT leadership roles, including 10+ years executive leadership at the VP or C-level
- Deep experience leading large-scale digital transformation or IT modernization initiatives
- Proven success managing complex application portfolios and enterprise IT organizations
- Demonstrated experience working with or managing a significant Managed Services partnership
- Strong technological acumen across application architectures, platforms, AI technology, and delivery models
- Knowledge of AI capabilities and how to drive AI strategy, adoption, and integration to create business value
- High executive presence and ability to influence across technical and business domains
- Outcome-oriented mindset with strong financial and operational management skills
- Exceptional communication, negotiation, and strategic planning capabilities
- Track record of modernizing delivery capabilities and shaping the future of IT operations
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
Job title
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