Global Sales Director for Clinical Trial Financial Suite at IQVIA. Focus on driving sales, product innovation, and building client relationships across global markets.
About the role
- Product Manager building the foundation for billing and financial operations at Workwize. Leading customer support automation efforts to enhance operational efficiency and customer experience.
Responsibilities
- Define and execute a product vision for Workwize's billing, invoicing, and financial operations stack, building the foundation from the ground up.
- Own the roadmap for support automation, prioritizing features that reduce manual effort and improve resolution quality at scale.
- Partner with Engineers, Finance, and Operations team members in a cross-functional team to align on solutions that improve both customer experience and operational efficiency.
- Regularly update stakeholders, including leadership, on product plans, progress, and outcomes.
- Use data and KPIs to identify inefficiencies in financial workflows and support operations, guide feature prioritization, and track product performance.
- You have a bias for action.
- You look at making the right trade-offs between impact and effort to get to a high-impact launch.
- Continuously gather and incorporate feedback from internal teams and clients to ensure product updates meet operational goals and customer needs, particularly around billing accuracy and support experience.
Requirements
- 5 to 7+ years Product Management experience in B2B, ideally SaaS and/or platform-heavy products.
- Fintech background or strong experience with billing, invoicing, or financial systems is highly preferred.
- Familiarity with support automation tools (e.g., Zendesk, Forethought, Intercom) is a strong plus.
- Strong product judgment: you consistently make good tradeoffs and simplify complexity.
- Proven ability to influence and align cross-functional teams to deliver outcomes.
- Data-first mindset: strong analytical skills and comfort owning KPIs and decision-making.
- Hands-on, high-ownership operator: you take initiative, unblock teams, and ship.
Benefits
- Flexible hybrid work environment.
- Top-notch tools and equipment provided.
- Vibrant, entrepreneurial culture with opportunities for growth.
- Off-sites and multi-yearly team bonding events.
- Team lunches and surprise events to keep things fun.
- Pension scheme.
- The chance to build financial infrastructure and support automation from the ground up, shaping a critical pillar of the product.
- Classpass corporate membership.
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