Consultor(a) Técnico SAP bridging users and technical support at Larco, a leading fuel distributor in Brazil, ensuring system efficacy and process improvements.
Responsibilities
Act as a bridge between end users and technical support (internal and external);
Handle tickets related to the SAP FI module (Financial Accounting);
Analyze and understand tickets to determine whether they are technical issues or process-related queries;
Define ticket prioritization rules according to business impact;
Analyze errors, inconsistencies and process improvement proposals;
Provide support to Accounting, Treasury and reconciliation teams;
Support integration between FI and other modules (MM, SD, CO, AA);
Work with Functional Specialists to validate changes and improvements in SAP;
Validate functional specifications and follow up on developments;
Execute and validate tests (unit, integration and user acceptance);
Provide technical-functional support in SAP projects;
Interact with external AMS consultancies (level 2) and the internal team;
Monitor support performance (response time, recurrence of issues, SLA);
Identify patterns of problems and suggest continuous improvements;
Assist in documenting processes and gathering requirements for future improvements;
Review solution documentation and deliver short training sessions to key users.
Requirements
Minimum of 3 years' experience in a SAP FI role;
Knowledge of general accounting, accounts receivable, bank reconciliation, fixed assets and period-end closing;
Experience with integration between FI and MM/SD/CO modules.
Benefits
Meal and food allowance (meal and grocery vouchers)
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