Product Analyst at a fintech startup managing product launches and operational support. Collaborating with teams to ensure launch readiness and performance analysis.
About the role
- Product Analyst for Lanes Drainage Services enhancing Rail Division's operational systems and reporting functionality. Collaborating with IT teams to support internal management systems and tools.
Responsibilities
- Configure, maintain, and update system forms, workflows, and document repositories within Teamleaf.
- Support operational and finance teams with accurate reporting of completed works, KPIs, and costs.
- Maintain and monitor API integrations between Teamleaf, client systems, and internal reporting platforms.
- Liaise with third-party software vendors to resolve system or connectivity issues in a timely manner.
- Provide support to site operatives experiencing mobile app or system access issues, including occasional out-of-hours support aligned with night operations where required.
- Work with the Lanes IT team to ensure mobile devices and system access comply with security and governance requirements.
- Collaborate with operational managers to ensure system data supports accurate commercial and performance reporting.
- Act as the Rail Division point of contact for system access requests and client-facing system queries where applicable.
- Provide product ownership expertise, ensuring group IT central processes are considered and ensuring the needs of the C&I Rail division are met.
Requirements
- Previous experience in an IT, systems, or software support role.
- Strong understanding of business processes and data capture requirements.
- Ability to translate operational requirements into practical system configurations.
- Confident working with multiple stakeholders, including operational, commercial, and IT teams.
- Willingness to provide flexible support when required to meet operational demands.
- Experience within the rail and/or drainage sector is desirable but not essential.
Benefits
- 24 days annual leave (not including bank holidays)
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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