Hybrid Field Consultant

at Kumon Brasil

• Job title: Field Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Aracati, Brasil

About the role

• Consultor de Campo supporting the development and training of Kumon's educational units across the Ceará region.

Responsibilities

• Conducting Visits and Specific Trainings at Franchised Units
• Support and develop instructors and franchisees, promoting integration and continuous training.
• Adapt the approach according to each franchisee’s profile and stage, ensuring the correct application of the Kumon Method.
• Plan and deliver trainings targeted to the specific needs of each unit, strengthening autonomy and operational quality.
• Preparation of Reports and Follow-up Plans
• Develop action and follow-up plans based on key indicators (enrollments, IC6, TMP).
• Prepare visit reports and keep information updated for support areas and managers.
• Monitor results and propose continuous improvement strategies.
• Support the implementation of digital tools and ensure the organization of schedules and processes.
• Contribute to plans and initiatives to strengthen the Kumon brand.
• Coordination and Conducting of Meetings
• Coordinate and present regional and general meetings with franchisees, ensuring clear communication and integration among units.
• Provide support in conducting meetings with students’ parents and brand-strengthening events.
• Act as a bridge between the head office and units, maintaining a consistent and transparent flow of information.
• Personalized Consultancies
• Offer consultancies aligned with the needs and profile of each franchised unit.
• Monitor and evaluate the effectiveness of guidance, analyzing results and proposing specific development plans.
• Promote the exchange of best practices and the strengthening of the franchise network.
• Data Analysis
• Manage and analyze data to monitor unit performance indicators.
• Interpret results and propose strategic actions that support sustainable growth and improvement of key indicators.
• Use digital tools for monitoring and to support decision-making.
• Satisfaction of Franchisees, Students and Parents
• Contribute to the satisfaction and loyalty of franchisees, students and parents through a close, empathetic and results-oriented approach.
• Support events and actions that promote engagement and strengthen the Kumon brand.

Requirements

• Bachelor's degree (completed).
• Intermediate English (desirable).
• Proficient in Microsoft Office, with intermediate Excel skills.
• Experience with franchises, business areas, commercial/sales roles and/or consulting (experience in the education sector is a plus).
• Experience with social media and general technology.
• Willingness to travel.
• Reside in Ceará and/or the surrounding region.
• Alignment with education, and with the company’s method and philosophy.

Benefits

• Health Insurance: 'Apartment' coverage (private room) at no cost to the employee; fixed fee for direct dependents (no co-payment).
• Dental Insurance: Optional.
• Childcare Allowance: For employees with children up to 5 years old.
• Support for Employees with Disabled Children.
• Conexa Saúde: Employee support program offering specialized psychological and nutritional assistance and guidance (no cost to the employee).
• Vidalink: Medication assistance for all employees without deductions up to a monthly limit.
• Gympass (now Wellhub).
• Meal Voucher.
• Food Allowance.
• Franchise Coordinator Allowance: Semi-annual bonus paid on payroll in June and December of each year.
• Life Insurance.
• Transportation Voucher: For days of in-person work.
• Profit Sharing (annual).
• Education Subsidy: Financial support for professional development (within a set limit).
• Free Study of Kumon Educational Materials for All Subjects: Employees may study Kumon materials for any subject using 30 minutes of their daily working hours.
• Reimbursement for Study using the Kumon Method: Available at franchised units for employees and legal dependents.
• Language Study: Employees may use the allowance cap to study English, Spanish, or Japanese (independent of Kumon Method studies).
• Birthday Day Off: Employees receive the birthday off or may choose a day in the week following the birthday if it falls on a weekend.
• Career Path.