Management Consultant with 7+ years of experience leveraging data and AI solutions for strategic client needs. Collaborating with stakeholders to drive measurable results in data management.
About the role
- Language Consultant managing language programs for customer onboarding and trainer matching at ILS. Analyzing needs, consulting on training options, and providing quality control services.
Responsibilities
- Analysing participant language needs.
- Consulting on best training options for students and make recommendations for training.
- Ensuring that the best possible trainer is assigned to each student, based on his/her linguistic needs and objectives.
- Ensuring ongoing quality control, providing support to assignees when needed, and overseeing service recovery. This will require liaising with internal colleagues and/or language trainers and partners around the world.
- Encouraging effective utilisation of language training by overseeing customer progress and sharing feedback with trainer and internal stakeholders on programme quality.
- Troubleshooting and resolve conflict with trainers and participants where necessary.
- Working with Language Partner Management Team to ensure that the global trainer network is fit for purpose, both in terms of coverage and trainer abilities.
Requirements
- Bachelor’s degree or equivalent.
- At least 1 – 3 years of customer service and/or sales experience.
- At least 1 – 3 years of language teaching and/or training experience.
- At least 1 – 3 years of international living experience.
- Knowledge of at least one second language, learnt after childhood.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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