About the role

  • Logistics Coordinator at Knichel Logistics responsible for managing and tracking shipments in North America. Ensuring seamless execution and exceptional customer service in a team-focused environment.

Responsibilities

  • Accurately enter customer orders into internal systems in a timely manner
  • Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders
  • Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early
  • Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges
  • Update customer shipment portals with timely and accurate information
  • Identify and escalate service issues or risk of failure to appropriate internal contacts such as Account Managers
  • Provide world-class customer service through phone and email communication with carriers and customers
  • Support department goals and contribute to a positive, team-focused environment
  • Perform other duties as assigned to support Knichel’s operational excellence and customer satisfaction

Requirements

  • High school diploma or equivalent
  • Bachelor’s degree in business, logistics, supply chain management, or a related field (preferred)
  • Entry-level role; no prior experience required
  • 1 year in logistics, customer service, or hospitality (preferred)
  • Strong communication and relationship-building skills
  • Detail-oriented with a focus on accuracy and timely follow-through
  • Able to thrive in a team environment and contribute to shared success
  • Comfortable working in a fast-paced, technology-driven setting
  • Familiarity with Microsoft 365 products

Benefits

  • Competitive compensation and benefits package

Job title

Logistics Coordinator

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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