Logistics Coordinator at Knichel Logistics responsible for managing and tracking shipments in North America. Ensuring seamless execution and exceptional customer service in a team-focused environment.
Responsibilities
Accurately enter customer orders into internal systems in a timely manner
Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders
Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early
Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges
Update customer shipment portals with timely and accurate information
Identify and escalate service issues or risk of failure to appropriate internal contacts such as Account Managers
Provide world-class customer service through phone and email communication with carriers and customers
Support department goals and contribute to a positive, team-focused environment
Perform other duties as assigned to support Knichel’s operational excellence and customer satisfaction
Requirements
High school diploma or equivalent
Bachelor’s degree in business, logistics, supply chain management, or a related field (preferred)
Entry-level role; no prior experience required
1 year in logistics, customer service, or hospitality (preferred)
Strong communication and relationship-building skills
Detail-oriented with a focus on accuracy and timely follow-through
Able to thrive in a team environment and contribute to shared success
Comfortable working in a fast-paced, technology-driven setting
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