Software Development Manager leading Agate Software’s Project Development team through growth. Driving innovation in grant management technology for government agencies and nonprofits.
About the role
- Engineering Manager leading a technically rigorous team for Helpshift's SaaS platform. Focusing on workflow enhancements and integrating AI features in customer support systems.
Responsibilities
- You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
- Evaluate software solutions and system performance, as well as supervising the software development team.
- Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
- Manage the development, deployment, and integration of software solutions.
- Strive to improve performance, efficiency and sustainability of product.
- Advocate on behalf of team members
- Demonstrate patience and use effective explanations when mentoring junior software developers.
- Plan and execute strategies for completing projects on time.
- Determine the need for training and talent development.
- Hire team members and contractors.
- Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
- Collaborate with other team leaders and departments.
Requirements
- Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
- 5+ years of experience in software development.
- 3+ years experience in team management.
- Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
- Leadership, team building, and mentoring skills
- Exceptional interpersonal and communication skills.
- In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
- Production experience of systems using Elasticsearch, Kafka, Redis
- Ability to keep up with software industry trends and innovation.
- Nice to have:
- Have experience in managing 10+ engineers
- Proficiency in documenting processes and monitoring performance metrics.
- Knowledge of functional programming is a plus. (We use Clojure)
- Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.
Job title
Job type
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Not specified
Degree requirement
Tech skills
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