Hybrid DevOps Engineer I

at Keywords Studios

• Job title: DevOps Engineer I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, AWS, Cloud, Docker, ElasticSearch, Google Cloud Platform, Hadoop, Heroku, Kafka, Kubernetes, MongoDB, NoSQL, Perl, Puppet, Python, RabbitMQ, RDBMS, Redis, Terraform, Unix
• Location requirements: Hybrid, Pune, India

About the role

• DevOps Engineer optimizing CI/CD and security infrastructure at Helpshift. Ensuring reliability and scalability while mentoring junior team members in a hybrid workplace.

Responsibilities

• Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.
• Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues.
• Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis)Move us to a region with no downtime. Build a cloud infrastructure that’ll be easy to move to a different cloud service provider.
• Collaborate with development and operations teams to integrate security practices into the software development lifecycle.
• Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks.
• Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely.
• Monitor and respond to production incidents, including investigation, containment, and remediation activities.
• Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement.
• You will play a pivotal role in ensuring the security, scalability, and reliability of our infrastructure and applications.
• You will collaborate closely with cross-functional teams to implement security best practices throughout the development lifecycle, automate security processes, and enhance our overall DevSecOps capabilities.
• Mentor Junior Team members

Requirements

• Relevant experience of 4+ years and above.
• In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).
• Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.
• Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.
• Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective
• Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.
• Experience with IaaC tools like Ansible, Puppet, Terraform.
• Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.
• Experience with managing NoSQL and RDBMS
• Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop)
• Good programming skills with focus on scripting (Python, Shell, Perl).
• Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues
• Have an automation mindset and ability to reason and work with complex systems.
• Excellent communication and documentation skills
• Quick learner and good mentor for junior team members