Principal Site Reliability Engineer at Early Warning designing performance and resiliency patterns for applications and infrastructure. Collaborating with development teams to improve systems and data integrity.
About the role
- DevOps Engineer optimizing CI/CD and security infrastructure at Helpshift. Ensuring reliability and scalability while mentoring junior team members in a hybrid workplace.
Responsibilities
- Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.
- Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues.
- Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis)Move us to a region with no downtime. Build a cloud infrastructure that’ll be easy to move to a different cloud service provider.
- Collaborate with development and operations teams to integrate security practices into the software development lifecycle.
- Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks.
- Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely.
- Monitor and respond to production incidents, including investigation, containment, and remediation activities.
- Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement.
- You will play a pivotal role in ensuring the security, scalability, and reliability of our infrastructure and applications.
- You will collaborate closely with cross-functional teams to implement security best practices throughout the development lifecycle, automate security processes, and enhance our overall DevSecOps capabilities.
- Mentor Junior Team members
Requirements
- Relevant experience of 4+ years and above.
- In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).
- Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.
- Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.
- Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective
- Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.
- Experience with IaaC tools like Ansible, Puppet, Terraform.
- Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.
- Experience with managing NoSQL and RDBMS
- Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop)
- Good programming skills with focus on scripting (Python, Shell, Perl).
- Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues
- Have an automation mindset and ability to reason and work with complex systems.
- Excellent communication and documentation skills
- Quick learner and good mentor for junior team members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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