Dynamic leader overseeing centralized Rating and Quoting operations across multiple product lines for Guardian. Driving strategy, consistency, and enabling high - performing teams to deliver competitive proposals.
About the role
- Commercial Underwriting Associate serving as the primary point of contact for policy inquiries. Providing superior customer service and assisting with policy changes and billing inquiries.
Responsibilities
- Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
- Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
- Research policy information and exercise underwriting authority
- Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
- Process high volume policy change requests from internal and external customers.
- Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Requirements
- One (1) year or more related Property & Casualty experience
- High School diploma or equivalent, Associates degree preferred
- Strong verbal, listening and written communication skill
- Bilingual English/Spanish desired but not required
- Apply professional and effective phone skills
- Capable of multi-tasking, highly organized, with excellent time management skills
- Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
- Ability to use problem-solving and decision-making skills to help customers and process work
- Strong computer skills including typing, spreadsheets, word processing software and CRM applications
- Must be dependable, and reliable.
Benefits
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
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