Senior Product Manager enhancing KAYAK's product offerings for corporate customers. Leading product development and scaling a global booking platform with complex customer requirements.
Responsibilities
Define and drive the expansion of the traveler and travel manager experience across all countries and platforms, including our mobile website and app.
Support the expansion of our booking and servicing capabilities on K4B to attract new customers and improve the experience of our existing customers.
Along with our account management and agency partners, collect feedback from and respond to users.
Become an advocate for our travelers and travel managers - understanding and documenting their motivations and goals. Use that knowledge to define and prioritize user problems and needs, maintaining a robust roadmap of features.
Craft feature requirements, weighing impact against goals and technical feasibility.
Work with cross-functional teams, as product and project manager, to define specifications and help launch features against realistic benchmarks and goals
Coordinate the roll-out of new product features across all existing customers, working closely with Product Marketing, Marketing, Sales and PR / Comms.
Measure and analyze insights from product changes, chasing agreed upon metrics and the opportunities our data, user research and A/B experiment results might reveal.
Stay up to date with our competitive landscape and stay informed about both travel and e-commerce spaces, especially within Flights, and the latest capabilities across multiple platforms.
Requirements
Specific experience in working on travel or hospitality products; technical experience preferred
Collaboration with team members from all levels of the business, across time zones. Specific experience working with commercial and engineering teams to build solutions that meet user needs.
Experience as a Product Owner in Agile Teams is a plus.
Collaboration with third parties to bring a technical solution to market.
Ability to align product opportunities with business goals and support that with thoughtful decisions and clear communication.
Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment.
Personal experience as a traveler, offering firsthand insight into user challenges during trip planning and online booking.
BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.
Benefits
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more
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