Service Manager:in SAP HXM managing HR services as main contact for clients with a focus on process management and service optimization. Offering flexible work arrangements and professional development opportunities.
Responsibilities
Independently manage IT services (primarily in the HXM area) as the primary point of contact for clients in the planning and operational management of the service
Support clients by coordinating and controlling service-related projects and actively contributing to service strategy and optimization processes
Take responsibility for commercial service controlling and participate in developing strategies to optimize service delivery and business outcome contribution
Serve as the subject-matter lead for the service within a matrix organization and manage the contributing internal teams and external suppliers
Be part of a professional service management team with access to experienced colleagues and professional exchange within the company-wide Service Management community
Requirements
Degree in business administration, organizational development & change management, HR management, process management, or (IT) project management; alternatively several years of relevant professional experience
Professional experience with SAP HXM and a strong understanding of the associated HR and IT processes
Solid experience with ITSM processes, ITIL, and the service & customer lifecycle—or willingness to proactively build this knowledge
A passion for putting clients at the center and delivering excellent IT service management
Team spirit, initiative, and an authentic personality
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