Product Analyst managing investment product strategy and development at RBC. Collaborating with internal teams on innovative projects and market analysis.
About the role
- Product Analyst for Jungheinrich analyzing product engagement and customer feedback. Defining metrics and creating dashboards to improve operational efficiency in warehouse and logistics systems.
Responsibilities
- Understand Product, Business & Customer Behavior: Analyze and combine product engagement, financial KPIs and customer feedback to uncover what’s working, what’s not and what can be improved to further drive our success - across digital tools, systems and service touchpoints.
- Track What Matters (KPIs & Metrics): Define, monitor and refine KPIs at both the company and team level. Support strategic alignment by measuring what drives performance.
- Challenge the Status Quo with Data: Carry out exploratory, status-quo analyses that raise important questions - even when no one explicitly asked for it.
- Create Clear Dashboards & Stories: Build dashboards that are easy to read and act on. Present your findings in a way that informs and influences - not just reports.
- Build on What Already Exists: Review and leverage existing analyses and tools available within our company to avoid duplication and build on what is already working.
- Analyze and Improve Operational Efficiency: Link process data with internal feedback to explore how we work - and how to work better. Identify bottlenecks, inefficiencies or patterns worth addressing.
Requirements
- A masters’ degree in a related field
- 4+ years of experience in product analytics, data analysis or a related data-informed role
- Strong analytical thinking and business sense - you understand the why and the value, not just the how.
- Curiosity and initiative: You don’t wait for instructions - you explore, suggest, and act
- Proficiency in BI tools such as Power BI, Tableau
- Hands-on skills with python, SQL and data platforms like Databricks
- Experience creating clean, clear dashboards and reports for different stakeholder types (from product teams to management level)
- Strong communication skills – you are able to translate data into narratives that matter.
- Strong process acumen with the ability to critically analyze and improve existing workflows to drive operational efficiency and scalability.
- Excellent knowledge of English.
Benefits
- Attractive salary depending on your qualifications and experience
- Flexible working hours and the opportunity of working from home
- A pleasant working atmosphere with a "first-name" culture in a company where employees come first
- Challenging, independent work in an innovative, creative environment
- Language courses
- Health and recreation benefits
- Family incentives
- Healthy snack and coffee for free in a brand-new office in Zagreb
- Lots of internal events - so that we don't miss out on having fun together
- Professional and personal training opportunities for your further development
Job title
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