Pre - Visit Specialist I at Augusta Health providing scheduling and pre - visit services for a compassionate healthcare provider. Focused on enhancing patient experience in a hybrid work environment.
About the role
- IT Engineer taking ownership of IT support tickets for a healthcare technology company. Working closely with teams to ensure effective technology solutions for employees and foster a supportive IT environment.
Responsibilities
- Serve as primary point of contact for support of staff computers, applications, and Identity management
- Take ownership of IT tickets and drive issues to resolution
- Manage onboarding and offboarding processes including hardware setup, access management, and license allocation
- Work closely with Information Security to maintain device compliance and assist in incident response activities
- Observe, propose, and implement processes aimed at increasing efficiency and reducing friction to provide the best possible service
- Create a friendly, respectful, and reliable support environment for all Chorus employees so that IT is seen as a trusted partner that is sought out
Requirements
- 3 to 5 years of experience in IT engineering, desktop support, or a similar technical role
- Strong proficiency with macOS, including laptop setup, troubleshooting, and management through tools such as Apple Business Manager and Kandji
- Experience supporting SSO and federated identity, with working knowledge of SAML and OIDC
- Hands-on experience administering Google Workspace
- Clear and patient communication skills, with the ability to explain technical concepts in an approachable way
- Strong organizational skills with the ability to manage competing priorities and shift smoothly between tasks
- A growth mindset and a genuine commitment to helping Chorus expand its impact on customers and the communities we serve
Benefits
- Full medical, dental, vision and life insurance benefits
- 401K matching
- Company stock options
- Unlimited paid vacation
- Performance bonuses
- Company support for career and skill development
- Fun company events and outings
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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