SQL Developer supporting and maintaining the Radix Solution in dedicated customer environments. Requires expertise in SQL Server, T - SQL, Reporting, and Integration Services.
About the role
- Python Support Engineer with strong Linux expertise at an enterprise information management company. Focused on system reliability and customer satisfaction within a hybrid role.
Responsibilities
- Investigate, diagnose, and resolve complex production incidents across distributed systems
- Perform in-depth technical root cause analysis (RCA) for customer-reported issues
- Develop, maintain, and improve internal tools and services using Python
- Collaborate with support engineers to reproduce, analyze, and prioritize escalated issues
- Work directly with the operations team to support production workloads running on Linux-based systems
- Analyze application logs, system metrics, and networking-level behaviors to pinpoint issues
- Implement code fixes, performance improvements, and reliability enhancements
- Participate in an on-call rotation for critical issue escalation (if applicable)
- Document findings, create knowledge base entries, and automate repetitive troubleshooting steps
- Contribute to CI/CD workflows, monitoring improvements, and infrastructure quality initiatives
- Must learn and support the entire infrastructure, not just records management
Requirements
- 3+ years of professional experience with Python development
- Moderate programming experience required, preferably in Python, with ability to write clean, maintainable code and develop internal tools for diagnostics and automation
- Strong hands-on experience with Linux systems
- Shell scripting, system diagnostics, process management, file system debugging
- Deep Unix troubleshooting expertise required, supporting multiple clients and modern deployments
- Solid understanding of networking fundamentals TCP/UDP, DNS, HTTP/S, routing, firewalls, packet capture, troubleshooting tools (tcpdump, ss, traceroute)
- Needs to understand networking, handle complex upgrades, and absorb application-level infrastructure knowledge
- Experience investigating production issues in real-world environments
- Log analysis, observability tools, incident response processes
- Strong technical troubleshooting skills, ideally with a background as a developer who moved into Unix/DevOps
- Ability to read and interpret large codebases and technical logs to identify root causes
- Familiarity with version control (Git) and DevOps pipelines
- Comfortable with high-pressure situations, emergency calls, and weekend work
Benefits
- Medical Insurance
- Learning & Development
- Unlimited Microsoft training & certifications
- Sports benefit
- Bonuses and gift cards
- Meal vouchers
- Extra vacation days/annual leave
- Yearly bonuses based on the company’s performance
- Incentive Units/Shares Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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