Manager Back-Office leading a team at LegalPlace, a legal platform for entrepreneurs. Driving team performance and ensuring client satisfaction through operational management and coaching.
Responsibilities
Lead and manage a Back Office team responsible for processing administrative files
Structure, plan and oversee daily operations
Organize managerial routines (team meetings, 1:1s, objective tracking, skills development)
Manage workload, absences, training, and minimize turnover
Monitor individual and team performance through KPIs
Maintain and update team dashboards
Analyze results and issues to define action plans
Ensure high-quality case processing and accurate updates to the knowledge base
Actively participate in recruitment
Implement clear, structured onboarding
Monitor employee development during and after the probation period
Work closely with HR, Product, Legal and Sales teams
Participate in client visits and represent the team at committees
Manage escalations and advocate client needs internally
Requirements
At least 3 years' experience in team management, ideally in a structured administrative or operational environment
Ability to lead, organize, make decisions and support the team
A confident managerial stance that is both supportive and demanding
Strong customer-service orientation and attention to detail, with a desire to help others grow
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