Software Manager leading a team in designing high - quality enterprise applications for Zoox. Overseeing engineering practices and delivering scalable solutions across various company functions.
About the role
- Broker Channel Manager at L.A. Care developing and managing broker distribution channels for health coverage products. Focused on partnerships and compliance in serving Los Angeles County's diverse populations.
Responsibilities
- Develop and execute broker channel strategies for D-SNP and Covered CA lines of business, focused on enrollment growth, retention, and member satisfaction.
- Partner with General Agencies to implement top-down sales training, production incentive programs, and performance tracking.
- Identify and onboard high-performing agencies and brokers aligned with L.A. Care’s mission and compliance standards.
- Collaborate with cross-functional key stakeholders to coordinate outreach, education, and co-branded initiatives in priority communities.
- Serve as the primary point of contact for assigned General Agencies and top-producing brokers.
- Conduct regular agency and broker meetings to review sales performance, compliance expectations, and market opportunities.
- Support brokers with sales tools, product training, and real-time assistance in collaboration with the Broker Support and Inside Sales teams.
- Lead or participate in joint field activities with brokers, providers, and community organizations to increase visibility and education about plan offerings.
- Deliver ongoing broker and GA training sessions on plan benefits, enrollment processes, and regulatory updates.
- Reinforce compliance with CMS and Covered CA marketing and communication rules, including materials distribution, event standards, and beneficiary interactions.
- Partner with internal compliance and quality teams to ensure accurate and ethical representation of L.A. Care products.
- Collaborate with Provider Relations to align brokers with high-impact provider groups, Federally Qualified Health Centers (FQHCs), and clinics for coordinated outreach and member assistance.
- Work with Community Engagement and Outreach teams to support educational and enrollment events at provider sites, Covered California storefronts, and community-based organizations.
- Represent L.A. Care at industry, community, and outreach events to promote awareness and understanding of L.A. Care’s mission and offerings.
- Track broker and GA performance metrics; provide regular reports and insights to leadership on sales production, retention, and pipeline activity.
- Recommend improvements to broker programs, processes, and communication to enhance channel performance.
- Support the development of sales forecasts, annual plans, and market assessments for D-SNP and Covered CA segments.
- Perform other duties as assigned.
Requirements
- At least 4 years of experience in health plan sales, broker relations, or channel management—preferably with Medicare Advantage, D-SNP, or ACA/Exchange products.
- Experience working with General Agencies and independent broker networks in a regulated health care environment.
- Deep understanding of CMS and Covered California marketing and enrollment regulations.
- Proven ability to manage broker relationships and drive performance through influence and collaboration.
- Strong presentation, communication, and relationship-building skills across diverse stakeholder groups.
- Commitment to L.A. Care’s mission to provide access to quality health care for Los Angeles County’s vulnerable and underserved populations.
- Strong analytical, coaching, mentoring, and team building skills.
- Ability to work effectively with diverse team members.
- Excellent PC skills (MS Office), word processing and spreadsheets.
- Ability to work independently, flexibility with work hours, evening and weekends.
- Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
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